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Q.No.1. Keeping in view the operational definition of media skepticism you are required to provide an operational definition of 'Customer Satisfaction' in restaurant industry. Also

Q.No.1. Keeping in view the operational definition of media skepticism you are required to provide an operational definition of 'Customer Satisfaction' in restaurant industry. Also develop four items to measure customer satisfaction. Compare your measures with already available in literature. (Marks: 08)

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