Quality and Customer Satisfaction are very important for Operations Management . Match the following strategies or approaches to maintaining high quality and customer satisfaction with their definitions .

Quality and Customer Satisfaction are very important for Operations Management. Match the following strategies or approaches to maintaining high quality and customer satisfaction with their definitions. This management approach focuses on: customer satisfaction, employee involvement and continuous improvement Includes all the steps that a company takes to ensure that its goods or services are of sufficiently high quality to meet customers' needs A statistical process control in which 99.99966\% of all opportunities to perform an operation are free of defects