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Quality control in services is: a . more difficult for standardized services delivered by low - skilled workers. b . more difficult for customized services
Quality control in services is:
a
more difficult for standardized services delivered by lowskilled workers.
b
more difficult for customized services delivered by highly skilled workers.
c
most easily done on the buyer's premises after the service is delivered.
d
performed exactly the same for small, medium, and large service providers.
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