Quality health information is not always an easy process. Consumers often need assistance in locating appropriate resources to answer information requests. Consumers may have incomplete information about their health condition, or they are unfamiliar with medical terminology. The health concerns may be serious, life-altering, or life-endangering. If a consumer feels that medical or billing record is incorrect, they can request that the health care provider or health plan amend the record. The health care provider or health plan must respond to your request. If it created the information, it must amend the information if it is inaccurate or incomplete. If the provider or plan does not agree to your request, you have the right to submit a statement of disagreement that the provider or plan must add to your record. Most consumers lack adequate knowledge about the importance of having a medical care policy and as such the principles and agents should be on the frontline in creating awareness of the importance of having the policy. The principal and agent have many other roles that they play in order to ensure that the consumers are up to date with what is expected of them as far as medical care is concerned. First and foremost they have to maximize on consumer education. Health information is very