Quality Management : ASSIGNMENT 2 GUIDELINE: BENCHMARKING

Required:

1.Select TWO (2)organizations and make a comparison using the benchmarking factors that stated in the Appendix II. Provide your justification and comment on every factor.

Company A : Lazada Malaysia - online shopping & deals

Compnay B : Shopee Malaysia _online shopping

ANSWER THE FOLLOWING QUESTION BASED ON 2 COMPANY

Benchmarking Factor Company A (put the Logo) Company B (put the Logo) 1. Technology 2. Financial 3. Marketing 4. Target Market . Who is the customer 5. Services . Types of service provided and quality of the service 6. Products . Types of product and quality of the product 7. Cost 8. Operations 9. Productivity 10. Time . Cycle time