QUALITY MANAGEMENT

CLO $3-$ Practice on$-$going and continuous quality improvement in maximizing competitiveness in order to produce goods or services of world$-$class quality

Assignment description:

This assignment requires a group of $3-5$ students to identify and propose a new or improvise the current services offered by the Muslim friendly hotel service in Malaysia. Finally, students will need to present their idea of improvement services through a video presentation.

Assignment requirements:

$1.3-5$ members in a group.

$2.$ Choose ONE $(1)$ muslim friendly hotel service in Malaysia.

$3.$ Discuss THREE $(3)$ types of negative aspects or complaints about the perception of customers on the overall performance of the Muslim friendly hotel processes.

$4.$ Each group will be required to propose THREE $(3)$ new improvement plan or improvise the current services offered by the Muslim friendly hotel service to make the customer satisfy.