Quality Management Exercise

Total Quality Management tools. They are:

• Pareto Principle
• Scatter Plots
• Control Charts
• Flow Charts
• Cause and Effect , Fishbone, Ishikawa Diagram
• Histogram or Bar Graph
• Check Lists
• Check Sheets

Company chosen: KFC Malaysia

Food safety and hygiene issues are one of KFC Malaysia's quality issues. The business has made headlines for failing to uphold Malaysia's Ministry of Health's standards. The failure of KFC Malaysia to keep its patrons in a clean and safe environment has led to an increase in food-borne illnesses. The business has also come under fire for not producing and preparing its food in accordance with Halal standards.

Question 1: Based on the situation above , which Total Quality Management tools is suitable to solve this food quality, food safety and hygiene issues ? Please provide explanation to the tools that has been chosen.

Question 2: Based on the Question 1, draw the Total Quality Management toolsdiagram or provide steps to solve the food quality, food safety and hygiene issues. Provide explanation.