Quality management is an essential aspect of any organization that aims to deliver high-quality products or services to its customers. It involves a systematic approach to ensure that products and services meet or exceed customer expectations and comply with relevant standards.

To answer the discussion topics, you are required to conduct research using the course textbook, Library, and/or the Internet.

Please answer the following questions:

1. Select an organization that implemented a quality program using either TQM, ISO, or Lean Six Sigma.
2. What were the challenges in implementing the program? (Lack of engagement, minimal management support, etc.)
3. What were the results of implementing the program? (Be specific in the results.)