Quality Management is Processes and steps involved in taking identified areas needing improvement and using actionable efforts to improve performance The action or process of carrying out or accomplishing as action, task or function Processes utilized within healthcare organizations to assess, measure, and evaluate the quality of care provided to patients. A management philosophy that includes all activities in which the needs of the customer and the organization are satisfied in the most efficient manner The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge