1. Quality of conformance refers to the extent to which a product offered by one company is similar to products offered by other companies. True or False
2. Which of the following would be classified as an external failure cost on a quality cost report? a. Rework labor and overhead b. Quality improvement projects.c. Technical support provided to suppliers.d. Repairs and replacements beyond the warranty period.
3. Employee retention and satisfaction is part of which balanced scorecard perspective?a. Customer perspective.b. Internal perspective.c. Learning and growth perspective.d. Financial perspective.