Question
Quality Service SERVICE AUDIT (Field work) * Choose any work unit/ department. Using the 8 dimensions of Service, rate each work unit using the below
Quality Service
SERVICE AUDIT (Field work)
*Choose any work unit/ department. Using the 8 dimensions ofService, rate each work unit using the below scale.
Work Unit / Department:_________________________________
| Service Parameters | Excellent (4) | Above Average (3) | Average (2) | Poor (1) | Observation / Remarks |
| Time | |||||
| Timeliness | |||||
| Completeness | |||||
| Courtesy | |||||
| Consistency | |||||
| Accessibility & Convenience | |||||
| Accuracy | |||||
| Responsiveness |
Conclusion:
Recommendations:
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Exploring The Hospitality Industry
Authors: John R Walker
4th Edition
0134744934, 9780134744933
