Quality Transformation at ABC Manufacturing Company ABC Manufacturing Company, a leading player in the industry, has decided to embark on a quality transformation journey by integrating ISO 9000 standards and Total Quality Management (TQM) principles into its operations. As the Operations Manager, you are tasked with leading this initiative and ensuring a seamless integration of ISO 9000 and TQM to enhance overall organizational performance.

Challenges and Mitigation

Identify potential challenges that may arise during the integration process.

Propose strategies to mitigate these challenges and ensure a smooth implementation.

Question Performance Metrics

Define key performance indicators (KPIs) to measure the success of the ISO 9000 and TQM integration.

Explain how these metrics will be used to evaluate the effectiveness of the quality transformation.