questian $4$ of $50$

Francesca is helping a customer troubleshoot a software program and determines the customer needs to update their software. What is the best way to communicate this to avoid making the customer feel defensive?

I think we can solve the issue by updating your software; May I walk you through the steps?

I think that your software isn't working because you haverit' run an update lately$-$ May I walk you thraugh the steps?

You haven't kept your sortware updated, which is why it isn't warking, Do you know how to run an update? If not I can waik you through the steps. $q,$ 'A lot of customers donit know how fo furn a softwara update bat I can walk you fhrough the steps: