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Question 01: Defining customer service?Question 02: How do you explain the key developments that impacted the customer service profession?Question 03: The economies of North America

Question 01: Defining customer service?Question 02: How do you explain the key developments that impacted the customer service profession?Question 03: The economies of North America and many other geographic areas are being dramatically changed by the forces that are shaping the world, Thus, what are the societal factors affecting customer service?

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