Question $1/13$

A customer wants a refund for a game. She doesn't have a receipt, but she has the credit card she used to buy it$.$ ?The box is opened, but the

game isn't damaged or missing pieces. She isn't interested in an exchange.

How should you respond?

Process the exchange

Process the refund

Inspect the contents of the product again

Explain that your store is unable to process the refund without a receipt