Question $1$

$1pts$

A Woll Street Joumd article reports on Delta's recent investment in luggage tracking, switching to baggage tags with radio$-$frequency ID chips embedded. This will allow the airline to accurately track customers' baggage in real time. Even though the new technology costs a great deal, Delta could save on fewer lugrage claims and deliveries. What does this example imply?

Companies need to catch up with the newest technologies.

Companies need to focus more on the tolal cost of ownenship of investments instead of just one cost arca.

Customer service is everything and compan es need to provide the hishest service level

Companies could gain competitise ad vantaze by providine better scrvice.