Question 1 (1 point)

Another term for increased decentralization is ________.

Question 1 options:

	participative delegation
	employee empowerment
	structural delayering
	authority distribution

Question 2 (1 point)

Metro General Hospital (Scenario)

Joyce is the chief administrator in charge of a department at Metro General Hospital. When she worked as a registered nurse at a smaller community hospital, Joyce enjoyed the flexible structure, minimal rules, and team approach to decision making by nurses, administrators, and doctors. However, the situation at Metro is different. Metro has a tall, rigid structure with many rules and procedures designed to standardize jobs and guide employee behaviour. One such rule requires that all decisions in Joyce's department must be signed off by her alone) As a result, Joyce seems to spend most of her time filling out forms and signing documents. She also feels that the numerous levels of hierarchy are unnecessary and place barriers between herself and her staff. Joyce is not exactly sure why things have to be so "organized" and is planning to talk to her boss about making some changes to increase flexibility and reduce the number of rules and procedures.

Joyce wants to convince her boss to adopt a more decentralized structure. Which of the following factors will support her argument?

Question 2 options:

	Metro is a large hospital
	Metro is facing a crisis and must change
	lower-level staff and nurses are capable of making decisions
	environment is stable

Question 3 (1 point)

Work specialization is ________.

Question 3 options:

	the degree to which tasks are divided into separate jobs
	the basis on which jobs are grouped together
	the degree to which activities require highly specialized skills
	the basis on which jobs are ranked relative to their value to the businesses

Question 4 (1 point)

A disadvantage of ________ departmentalization is poor communication across the different groups.

Question 4 options:

	geographic
	process
	functional
	customer

Question 5 (1 point)

Metro General Hospital (Scenario)

Joyce is the chief administrator in charge of a department at Metro General Hospital. When she worked as a registered nurse at a smaller community hospital, Joyce enjoyed the flexible structure, minimal rules, and team approach to decision making by nurses, administrators, and doctors. However, the situation at Metro is different. Metro has a tall, rigid structure with many rules and procedures designed to standardize jobs and guide employee behaviour. One such rule requires that all decisions in Joyce's department must be signed off by her alone) As a result, Joyce seems to spend most of her time filling out forms and signing documents. She also feels that the numerous levels of hierarchy are unnecessary and place barriers between herself and her staff. Joyce is not exactly sure why things have to be so "organized" and is planning to talk to her boss about making some changes to increase flexibility and reduce the number of rules and procedures.

The many rules and policies designed to standardize jobs relates most closely to which of the following elements of structure?

Question 5 options:

	departmentalization
	unity of command
	formalization
	chain of command

Question 6 (1 point)

The purpose of organizing is to arrange and structure work to accomplish organizational goals.

Question 6 options:

	True
	False

Question 7 (1 point)

One purpose of organizing is to ________.

Question 7 options:

	ensure the best and most specific job descriptions for each position
	know what kinds of employees to hire in the future
	allow executives to better get to know their employees
	establish relationships among employees, teams and departments

Question 8 (1 point)

Organizational structure is defined as ________.

Question 8 options:

	a formal arrangement of jobs within an organization
	the basis on which jobs are grouped together within an organization
	a process that involves decisions about departmentalization
	a process that involves decisions about span of control and formalization

Question 9 (1 point)

Two popular trends in departmentalization are the increasing use of ________ departmentalization and the use of ________ teams.

Question 9 options:

	customer; cross-functional
	product; trans-departmental
	process; diversified skill
	functional; product innovation

Question 10 (1 point)

Functional departmentalization groups jobs by ________.

Question 10 options:

	tasks performed
	territories served
	products manufactured
	type of customer served