Question 1 (1 point)

Hersey and Blanchard's Situational Leadership Theory (Scenario)

Eric is trying to find the right leadership approach to use on his diverse group of employees. The workers vary widely in age, experience, and enthusiasm. Some employees need a lot of direction, while others do not. Yesterday, Eric accidentally upset one of the older and more experienced workers, Hazel, by trying to offer too much help. Hazel is a very capable and willing employee, and after 20 years with the company, she probably knew the job a lot better than Eric did. But he was only trying to be helpful, and he was also trying to compensate for the day before when he had not offered enough help to another worker, Joe. As a new employee, Joe had very little experience and needed a lot of specific information about his work duties. Other employees were more like Hank, who was able to do his job and liked to share in decision making. In his interactions with Hank, Eric focused more on communication and facilitation. After some consideration, Eric has chosen to apply Hersey and Blanchard's situational leadership theory.

To apply situational leadership theory, Eric needs to focus most on which of the following variables?

Question 1 options:

	leader-member relations
	worker motivation
	follower readiness
	task structure

Question 2 (1 point)

Behavioural theories show that effective leaders behave in very different ways even when working for the same organization.

Question 2 options:

	True
	False

Question 3 (1 point)

Jack and Jill (Scenario)

Jack Jones and Jill Smith are both managers at a large medical supply firm. Jack emphasizes to his subordinates that the work must be done, regardless of circumstances, and encourages them to meet their sales quotas. He is generally liked, but some employees complain that he is too focused on sales quotas and resent his rather heavy-handed approach. Jill has tried hard to build a good rapport with her employees and knows each of their families. She encourages her employees to work hard, but to be certain to take time for themselves and their families.

Which of the following statements about the leadership styles of Jack and Jill is supported by Fiedler's contingency model?

Question 3 options:

	The leadership styles are fixed, regardless of the situation.
	The leadership styles can be adjusted to fit the situation.
	Jack's style works best in moderately favourable situations.
	Jill's style works best in highly unfavourable situations.

Question 4 (1 point)

Jack and Jill (Scenario)

Jack Jones and Jill Smith are both managers at a large medical supply firm. Jack emphasizes to his subordinates that the work must be done, regardless of circumstances, and encourages them to meet their sales quotas. He is generally liked, but some employees complain that he is too focused on sales quotas and resent his rather heavy-handed approach. Jill has tried hard to build a good rapport with her employees and knows each of their families. She encourages her employees to work hard, but to be certain to take time for themselves and their families.

According to Fiedler's contingency model, Jill is ________-oriented.

Question 4 options:

	achievement
	relationship
	organization
	employee

Question 5 (1 point)

Trait theory ignores ________.

Question 5 options:

	the fact that leaders should be able to create visions and solve problems
	the behavioral aspects of honesty and integrity
	physical traits of leaders
	the interactions of leaders and their group members

Question 6 (1 point)

Kazuko has just discovered that her subordinates do not like the sales reward program that the company implemented last month. According to path-goal theory, which preferred leader behaviour should Kazuko use to improve the satisfaction and performance of her workers?

Question 6 options:

	participative leadership
	achievement-oriented leadership
	directive leadership
	supportive leadership

Question 7 (1 point)

Alex Johnson was classified as an achievement oriented leader by his team. Which of the following would describe Johnson's leadership style best?

Question 7 options:

	He consults with subordinates and uses their suggestions before making a decision.
	He sets challenging goals and expects subordinates to perform at their highest level.
	He lets subordinates know what's expected of them, schedules work to be done, and gives specific guidance on how to accomplish tasks.
	He lets subordinates make decisions regarding how to do their jobs.

Question 8 (1 point)

Possessing a set of appropriate traits associated with leadership makes it more likely that an individual would be an effective leader.

Question 8 options:

	True
	False

Question 9 (1 point)

Ideally all managers should be leaders because ________.

Question 9 options:

	of their position in the organizational hierarchy
	they are responsible to delegate work to others
	they were hired to manage the work of others
	because leading is one of the management functions

Question 10 (1 point)

The intent of ________ theories was to identify characteristics that might differentiate leaders from nonleaders.

Question 10 options:

	situational
	behavioural
	trait
	transformational