Question 1 (1 point)

In today's turbulent business environment organizations ________.

Question 1 options:

	cannot treat change as an occasional disturbance
	are forced to downsize in order to survive
	must limit products/services to keep loyal customers
	should not consider growing beyond current size

Question 2 (1 point)

An organization's culture is ________.

Question 2 options:

	represented by a common perception held by interest groups that watch the organization
	represented in organizational meetings by the top manager of the organization
	represented by a common perception held by the organization's members
	changed when the organization is purchased by new owners

Question 3 (1 point)

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Question 3 options:

	Abstract thinking
	Inspiration
	Innovation
	Creativity

Question 4 (1 point)

Universality of management means that ________.

Question 4 options:

	managers in all organizations have the same basic skills
	organizations can hire any manager to perform any management job
	all managers in all organizations perform the four management functions
	any manager can work in any organization and perform any management job

Question 5 (1 point)

Which of the following is a basic definition of ethics?

Question 5 options:

	Guidelines for moral behaviour.
	Principles for legal and moral development.
	Personal convictions about good and bad.
	Rules or principles that define right and wrong behaviour.

Question 6 (1 point)

What is an organization?

Question 6 options:

	an accidental entity born of innovative ideas of an entrepreneur
	a deliberate arrangement of people to accomplish a specific purpose
	a complex entity with a flexible structure
	a deliberate structure created through growth and profits

Question 7 (1 point)

Which of the following statements is TRUE of gender diversity in workplaces?

Question 7 options:

	Today, men make up nearly two-thirds of the workforce, while women account for the remaining third.
	Despite the disparity in representation in the workforce, women earn nearly as much as men do on a median basis.
	No consistent male-female differences exist in problem-solving ability, analytical skills, motivation, and learning ability.
	Gender equality policies have resulted in women, generally, starting their careers at higher levels than men.

Question 8 (1 point)

Successful organizations are not only efficient and effective, they also must be ________.

Question 8 options:

	global
	visible
	logical
	adaptable

Question 9 (1 point)

Which of the following is a habit of successful highly reliable organizations (HROs)?

Question 9 options:

	They embrace simplicity.
	They let unexpected circumstances provide the solution.
	They are preoccupied with their successes.
	They defer decisions to the experts in upper management.

Question 10 (1 point)

A perfectly rational decision maker would ________.

Question 10 options:

	have alternative preferences
	be objective and logical
	have to overcome time and cost constraints
	not consider profit maximization as an objective

Question 11 (1 point)

Parochialism is best defined as ________.

Question 11 options:

	a tendency to view the world through one's own perspective
	recognition of diverse religious beliefs
	an acceptance of diverse points of view
	a tendency to view other cultures as superior to one's own

Question 12 (1 point)

For most organizations, the most rapidly changing factor has been ________ conditions.

Question 12 options:

	global
	economic
	socio-cultural
	technological

Question 13 (1 point)

Internal forces that create the need for organizational change include ________.

Question 13 options:

	necessary upgrades to technology
	changes in the kinds of employees needed
	organizational strategy adjustments
	HR practices in response to new employment law

Question 14 (1 point)

Decision making in organizations is something that ________.

Question 14 options:

	is done by all organization members
	can only be carried out by managers
	is a delegated responsibility from manager to subordinate
	is the responsibility of upper management

Question 15 (1 point)

A majority of studies have found a(n) ________ relationship between social involvement and economic performance.

Question 15 options:

	negative
	indirect
	no
	positive

Question 16 (1 point)

Through the creation of the European Union, member countries now have ________.

Question 16 options:

	more government subsidies
	increased nationalistic policies
	protected industries
	a single market

Question 17 (1 point)

Management innovation is about the skills managers have in ________.

Question 17 options:

	identifying customer demand
	hiring the right employees
	continually adjusting the business plan
	finding new tools to solve problems

Question 18 (1 point)

Google has often been cited as a model for employee satisfaction. Google takes extensive care to ensure employees have the best available conditions to perform, ranging from free snack bars, free massages, innovation rooms, spas-on-site, and many more such measures. Which dimension of organizational culture is Google said to emphasize through such measures?

Question 18 options:

	people orientation
	attention to detail
	innovation and risk-taking
	aggressiveness

Question 19 (1 point)

________ is the vast amount of quantifiable information that can be analyzed and used for decision making.

Question 19 options:

	Unbound heuristics
	Big data
	Structured information
	Risk statistics

Question 20 (1 point)

In terms of workplace diversity, the new Millennium has witnessed increased focus on ________.

Question 20 options:

	complying with laws and regulations relating to Employment Equity
	embracing diversity and inclusion for profitability, and business growth
	ensuring that corporate leaders are highly trained male role models
	assimilating women and visible minorities into the executive suite

Question 21 (1 point)

The reality in management theory suggests that ________.

Question 21 options:

	managers operate with internal and external constraints that influence an organization's performance
	managers are directly responsible for an organization's success or failure
	employees have more influence on success than managers
	an organization's success or failure is due to external forces outside managers' control

Question 22 (1 point)

Rules of thumb that managers use to simplify decision making are called ________.

Question 22 options:

	heuristics
	intuition
	bounded rationality
	satisficing

Question 23 (1 point)

Entrepreneurs are able to perceive opportunities for profits by ________.

Question 23 options:

	ensuring they hire the right employees
	developing policies and procedures to guide employee actions
	being sensitive to signals in the marketplace
	working hard to make success of the business

Question 24 (1 point)

The classical view of social responsibility holds that management's only social responsibility is to ________.

Question 24 options:

	strengthen employee relations
	enhance product quality
	maximize profits
	improve social welfare

Question 25 (1 point)

The test whether the entrepreneurial business model is repeatable and scalable is through ________.

Question 25 options:

	contingency planning
	feasibility study
	customer discovery
	customer validation

Question 26 (1 point)

As their ventures grow, entrepreneurs need to put certain controls in place to ensure the organization runs smoothly. This does not come easy for many of them. A typical growth challenge of an entrepreneurial venture is ________.

Question 26 options:

	setting a value on the business for final sale
	strengthening the organizational culture
	the need to ensure employees are paid on time
	a changing marketplace and fickle customers

Question 27 (1 point)

Risk management falls into the ________ category of changes facing managers.

Question 27 options:

	increased competitiveness
	changing technology
	importance of organizational ethics
	changing security threats

Question 28 (1 point)

Management is about coordinating work activities so that the activities are completed ________.

Question 28 options:

	on budget
	efficiently and effectively
	with attention to organizational profits
	on time

Question 29 (1 point)

Canada's economy is best described as ________.

Question 29 options:

	a command economy with some private sector control
	a market economy with some government control
	a market economy with no government control
	a command economy with no private sector control

Question 30 (1 point)

We all have pretty strong impressions about ideas, things, and people that we often hide from others. These impressions form a tendency toward a particular perspective and is generally known as ________.

Question 30 options:

	bias
	prejudice
	discrimination
	stereotyping

Question 31 (1 point)

Problems that are straightforward, familiar, and easily defined are called ________ problems.

Question 31 options:

	nonprogrammed
	predictable
	structured
	opportunity

Question 32 (1 point)

Three months after launching your bike shop, business is stabilizing at a level a bit higher than you anticipated. This is good for the bottom line but is creating stress due to the extra hours you have been working to ensure the business runs properly. It is clear you need people to help you. The first thing you need to do is ________.

Question 32 options:

	tighten up your financial controls
	hire a store manager
	hire more employees in the places you need them most
	clarify the structural arrangement you need for your business

Question 33 (1 point)

Aging of the population and increase in immigration are fundamentally changing the Canadian workplace. As a result organizations recognize that ________.

Question 33 options:

	laws will require accommodation of ethnic practices in workplaces
	it is impossible for them to compete in the global markets
	it will be difficult to assimilate employees into a uniform corporate culture
	change in products, services, and markets is imperative

Question 34 (1 point)

________ is an approach to managing in which managers establish and uphold what an organization stands for and believes in.

Question 34 options:

	Cause-related management
	Values-based management
	Managerial ethics
	Sustainable management

Question 35 (1 point)

Managers are important to an organization because ________.

Question 35 options:

	they are critical to getting things done
	employees would not know what to do without managers
	customers expect companies to have managers
	they are listed in the organization chart

Question 36 (1 point)

The omnipotent view of management means ________.

Question 36 options:

	the top manager is the only person in charge
	managers have little or no responsibility for an organization's success or failure
	managers are directly responsible for an organization's success or failure
	outside forces have the most influence on organizational outcomes

True and False

Question 37 (1 point)

Gamification is a new approach being explored by organizations to engage employees.

Question 37 options:

	True
	False

Question 38 (1 point)

Setting up a foreign subsidiary involves a higher degree of risk and commitment than franchising.

Question 38 options:

	True
	False

Question 39 (1 point)

World Bank promotes long-term economic development and poverty reduction by providing financial support for member countries.

Question 39 options:

	True
	False

Question 40 (1 point)

Organic structures positively influence innovation.

Question 40 options:

	True
	False

Question 41 (1 point)

Political interference is no longer an issue in global business as governments agree that it would hinder growth of trade agreements.

Question 41 options:

	True
	False

Question 42 (1 point)

Highly reliable organizations (HROs) tap into their complexity to help them adapt more effectively.

Question 42 options:

	True
	False

Question 43 (1 point)

In Canada the indigenous population is growing faster than the population in general and represents a future opportunity in the workplace.

Question 43 options:

	True
	False

Question 44 (1 point)

Innovation is confined to high-tech and other technologically sophisticated organizations.

Question 44 options:

	True
	False

Question 45 (1 point)

A dynamic environment is characterized by the absence of new competitors, few technological breakthroughs by current competitors, and little activity by pressure groups to influence the organization.

Question 45 options:

	True
	False

Question 46 (1 point)

Computerization is a technological change that replaces people with machines.

Question 46 options:

	True
	False

Question 47 (1 point)

Employee resource groups or networks are an important part of finding support for people connected by some common dimension of diversity.

Question 47 options:

	True
	False

Question 48 (1 point)

Whistle-blowers raise ethical concerns to others inside and outside the organization.

Question 48 options:

	True
	False

Question 49 (1 point)

The stakeholder approach to going green is a good illustration of social obligation because management protects stockholders' interests by following the basic legal requirements to protect the environment.

Question 49 options:

	True
	False

Question 50 (1 point)

Growing quickly can kill a venture if the related stresses caused by growth are not managed properly.

Question 50 options:

	True
	False