Question 1 (1 point)

Jack and Jill are discussing the new hire in their department making comments on her hair colour, skin tone, type of dress, and accent. Jack and Jill are focusing on ________.

Question 1 options:

	surface level diversity
	biases
	deep-level diversity
	stereotypes

Question 2 (1 point)

Introducing Diversity Training (Scenario)

Jackson Larkin is the general manager of Royal City Club in the business district of Toronto. The club is now over 100 years old with a proud tradition of serving its members who mostly work in finance, legal systems, and commercial properties. When the club originally was opened its membership was limited to men only. Due to pressures of the twentieth century equal opportunity movements, the club began accepting women as members in the late 1990s. The club board of directors, as well as the membership is predominantly white males with about 15% of the members now female. Jackson is reviewing the operating reports of the club. His main concern is stagnation in revenues due to very few new members coming in, operating costs increasing, competition from several new clubs in the downtown area that seemed to offer both modernized facilities, innovative services, and open memberships. Jackson is preparing a presentation to the board of directors specifically pointing out the bottom line which may be headed to closing of the club if revenues and operating budgets don't increase. He has some specific suggestions which he feels will improve the club, but at the same time he is apprehensive as he knows the club is known as the "old boys club" that is not exactly excited about anything that would change the comfort they feel in keeping the status quo. Some of the things he plans to bring up are more openness in membership, diversity in accepting new members as well as in hiring of staff, and revamping the restaurant menus to reflect the multiculturalism of the business world.

Jackson will be encouraging the board of directors to support efforts to improve the club's diversity policies and practices. One of the more compelling arguments he can use is that ________.

Question 2 options:

	operations with inclusive practices outperform their competitors
	the club will likely lose more members if it does not improve its practices
	encouraging visible minorities to join would diminish the club's reputation.
	operations with exclusive practices experience higher profits

Question 3 (1 point)

Innovations means taking risks and doing things differently.

Question 3 options:

	True
	False

Question 4 (1 point)

If an organization subscribes to the symbolic view of managers, it is unreasonable to expect managers to have a significant effect on the organization's performance.

Question 4 options:

	True
	False

Question 5 (1 point)

Managers with an ethnocentric attitude would not trust foreign employees with key decisions or technology.

Question 5 options:

	True
	False

Question 6 (1 point)

Entrepreneurs are able to perceive opportunities for profits by ________.

Question 6 options:

	developing policies and procedures to guide employee actions
	working hard to make success of the business
	ensuring they hire the right employees
	being sensitive to signals in the marketplace

Question 7 (1 point)

Successful organizations need to be more than just flexible in order to compete in today's business world.

Question 7 options:

	True
	False

Question 8 (1 point)

This was Song Hee's first day at work. He was a bit nervous about meeting his new co-workers. When he was introduced to Tan Ming he immediately felt better for finding out that she was also from Singapore. The camaraderie felt by the two employees who had the same home country reflects ________.

Question 8 options:

	deep level diversity
	demographic similarity
	surface level diversity
	social bias

Question 9 (1 point)

Managers operate within the internal and external constraints imposed by ________.

Question 9 options:

	the organization's board of directors
	the organization's culture and environment
	the employees of the organization
	federal and provincial governments

Question 10 (1 point)

The classical view of social responsibility holds that management's only social responsibility is to ________.

Question 10 options:

	improve social welfare
	enhance product quality
	strengthen employee relations
	maximize profits

Question 11 (1 point)

According to the classical view of social responsibility, management's only social responsibility is to maximize profits.

Question 11 options:

	True
	False