Question 1 (1 point)

Saved

When is a group approach to decision making appropriate?

Question 1 options:

1)

when the problem is highly structured

2)

when employees are in conflict over the preferred solution

3)

when employees are indifferent to the outcome

4)

when technical accuracy is not important

Question 2 (1 point)

Saved

A professor selects a textbook, formulates course objectives, specifies course requirements, determines instructional methods, prepares exams, and evaluates student performance. What does the professor obtain from this process?

Question 2 options:

1)

task specificity

2)

autonomy

3)

skill heterogeneity

4)

feedback

Question 3 (1 point)

Saved

Your fellow employees have a terrible work situation. They work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supervisor is rarely available and only shows up to give reprimands for production shortfalls. Nobody has received a promotion in two years. The work is boring, repetitious, and unrewarding. You are trying to improve this situation with the help of Herzberg's two-factor theory. You decide that your first job should be to improve the hygiene factors. Which of the following would you consider a hygiene factor?

Question 3 options:

1)

working conditions

2)

training related to new skills

3)

recognition

4)

employee empowerment

5)

promotion

Question 4 (1 point)

Saved

Which of the following statements best describes organizational behaviour?

Question 4 options:

1)

It is the study of how authority flows in an organization

2)

It is the study of financial incentives and their effects on an organization

3)

It is the study of how organizations interact with each other

4)

It is the study of how people act and interact with others in an organization

Question 5 (1 point)

Saved

Which characteristic applies to self-efficacy?

Question 5 options:

1)

a belief that one has self- or situational control

2)

a feeling of one's self-worth

3)

the extent to which one bases behaviour on cues from other people and situations

4)

a belief about one's capability to deal with life's events and challenges

Question 6 (1 point)

Saved

Which of the following is an example of a programmed decision situation?

Question 6 options:

1)

purchasing a new mainframe computer

2)

reordering raw materials from an established supplier

3)

arranging financing for construction of a new office building

4)

considering purchase of a parts manufacturer

Question 7 (1 point)

Saved

A supervisor sends a message to employees who comprise a diverse workgroup. What should both the sender and the receivers be sensitive to?

Question 7 options:

1)

the verbal characteristics of the message

2)

non-feedback

3)

perceptual screens

4)

the informal communication channel

Question 8 (1 point)

Saved

Nora, as a manager, has a high concern for others and is interested in pursuing organizational goals as part of the larger group. What does Nora demonstrate?

Question 8 options:

1)

high need for personal power

2)

high need for socialized power

3)

high need for affiliation

4)

high need for achievement

Question 9 (1 point)

Saved

What are the "lower-order needs" represented in Maslow's model?

Question 9 options:

1)

esteem and self-actualization

2)

love, esteem and self-actualization

3)

physiological and safety needs

4)

physiological needs

Question 10 (1 point)

Saved

Which of the following is a group issue that gets resolved in the norming stage of group development?

Question 10 options:

1)

"How do I fit in?"

2)

"What is my role here?"

3)

"Why are we here?"

4)

"Can we agree on roles and work as a team?"

Question 11 (1 point)

Saved

Your boss never gives you the benefit of the doubt. When you arrived late from lunch, he assumed that you had simply taken too much time. He never considered that the elevators were not working that day and the fact that you had to walk up 10 flights of stairs. Your boss is guilty of ________.

Question 11 options:

1)

a self-serving bias

2)

selective perception

3)

the fundamental attribution error

4)

inconsistency

Question 12 (1 point)

Saved

Which of the following addresses the problem of overspecialization?

Question 12 options:

1)

increasing the emphasis on integration

2)

increasing authority at lower levels

3)

increasing the variety in jobs

4)

increasing participation