Question 1 (1 point)

Studies have found that the quality of the planning process and the appropriate implementation of plans likely contribute more to high performance than does the extent of planning.

Question 1 options:

	True
	False

Question 2 (1 point)

Plans are documents that outline ________.

Question 2 options:

	how much capital is required
	how goals are going to be met
	what materials and production processes are required
	which department has what responsibilities

Question 3 (1 point)

Most organizational goals are either strategic or financial.

Question 3 options:

	True
	False

Question 4 (1 point)

Planning is concerned both with ends (what is to be done) and means (how it is to be done).

Question 4 options:

	True
	False

Question 5 (1 point)

Real goals are goals that an organization actually pursues.

Question 5 options:

	True
	False

Question 6 (1 point)

Which of the following is TRUE of the impact of formal planning on organizational performance?

Question 6 options:

	Companies can start seeing the impact of formal planning on performance after about a year of starting the planning process.
	The amount of planning done is more important to high performance than the quality of planning and implementation.
	Organizations that formally plan invariably outperform those that don't plan.
	Formal planning is associated with positive financial results.

Question 7 (1 point)

The effect of planning on managers is that it forces them to ________.

Question 7 options:

	eliminate uncertainty
	generate higher profits
	work at cross purposes
	anticipate and respond to change

Question 8 (1 point)

Goals are different from plans because ________.

Question 8 options:

	goals are important only for small companies, and plans are important only for large companies
	goals describe financial objectives, and plans describe objectives related to social responsibility
	goals are desired outcomes, and plans describe how those outcomes will be accomplished
	goals are set by lower level managers, and plans are set by the executives

Question 9 (1 point)

Generally speaking, formal planning is associated with ________.

Question 9 options:

	higher costs
	shorter time frames
	higher profits
	higher waste of time

Question 10 (1 point)

E-Biz Dreams (Scenario)

Robert Lee has just completed a Bachelor of Computer Science degree at Carleton University. He now wants to begin a new Internet business selling his services as a website developer for companies in Ottawa. He estimates that within one year, if his business idea is a success, he will be employing five programmers and two analysts.

Robert's plan to employ five programmers and two analysts within his first year of operation is best described as a ________ plan.

Question 10 options:

	single-use
	strategic
	directional
	short-term

Question 11 (1 point)

E-Biz Dreams (Scenario)

Robert Lee has just completed a Bachelor of Computer Science degree at Carleton University. He now wants to begin a new Internet business selling his services as a website developer for companies in Ottawa. He estimates that within one year, if his business idea is a success, he will be employing five programmers and two analysts.

To clarify how the overall goals are to be achieved, Robert will need to develop ________ plans.

Question 11 options:

	strategic
	operational
	long-term
	directional

Question 12 (1 point)

Retail Planning (Scenario)

Tyler Nall is president and CEO of a new chain of retail stores that is about to begin operations. During the last couple of months, he has been developing goals and directions for the stores, which will sell moderately priced home furnishings to average-income consumers. The plan is to open 20 to 30 stores in large shopping centres across Canada over the next three years. Tyler and his vice-presidents have decided that each store should have sales equal to or greater than $900 per square metre per day. To attract an adequate number of customers, each store should be:

located in an out-parcel site of a major shopping mall;

located at a mall that attracts an average of at least 2,000 customers daily;

well maintained both inside and out;

well lit, throughout the store;

arranged in room settings to highlight the home furnishing decor;

open from 9 a.m. to 9 p.m. Monday to Saturday, and 1 p.m. to 5 p.m. Sunday;

staffed with friendly, well-groomed sales personnel dressed in business attire.

14) The primary management function that Tyler and the vice-presidents have been performing during the last couple of months is ________.

Question 12 options:

	controlling
	planning
	leading
	organizing

Question 13 (1 point)

Which of the following statements about planning is TRUE?

Question 13 options:

	Planning is concerned with ends but not means.
	Planning establishes goals or standards that eliminate the need for controls.
	Planning is concerned with both means and ends.
	Planning is concerned with means but not ends.

Question 14 (1 point)

Goals provide the direction for all management decisions and form the ________.

Question 14 options:

	foundation for all other management functions
	desired outcomes that the organizational members will likely achieve
	basis for profit projections to satisfy shareholders and other external stakeholders
	criteria against which actual work accomplishments can be measured

Question 15 (1 point)

E-Biz Dreams (Scenario)

Robert Lee has just completed a Bachelor of Computer Science degree at Carleton University. He now wants to begin a new Internet business selling his services as a website developer for companies in Ottawa. He estimates that within one year, if his business idea is a success, he will be employing five programmers and two analysts.

To make his business successful, Robert will first have to develop a(n) ________ plan that establishes the company's overall goals and positions it in terms of its environment.

Question 15 options:

	standing
	strategic
	specific
	operational

Question 1 (1 point)

Studies have found that the quality of the planning process and the appropriate implementation of plans likely contribute more to high performance than does the extent of planning.

Question 1 options:

	True
	False

Question 2 (1 point)

Plans are documents that outline ________.

Question 2 options:

	how much capital is required
	how goals are going to be met
	what materials and production processes are required
	which department has what responsibilities

Question 3 (1 point)

Most organizational goals are either strategic or financial.

Question 3 options:

	True
	False

Question 4 (1 point)

Planning is concerned both with ends (what is to be done) and means (how it is to be done).

Question 4 options:

	True
	False

Question 5 (1 point)

Real goals are goals that an organization actually pursues.

Question 5 options:

	True
	False

Question 6 (1 point)

Which of the following is TRUE of the impact of formal planning on organizational performance?

Question 6 options:

	Companies can start seeing the impact of formal planning on performance after about a year of starting the planning process.
	The amount of planning done is more important to high performance than the quality of planning and implementation.
	Organizations that formally plan invariably outperform those that don't plan.
	Formal planning is associated with positive financial results.

Question 7 (1 point)

The effect of planning on managers is that it forces them to ________.

Question 7 options:

	eliminate uncertainty
	generate higher profits
	work at cross purposes
	anticipate and respond to change

Question 8 (1 point)

Goals are different from plans because ________.

Question 8 options:

	goals are important only for small companies, and plans are important only for large companies
	goals describe financial objectives, and plans describe objectives related to social responsibility
	goals are desired outcomes, and plans describe how those outcomes will be accomplished
	goals are set by lower level managers, and plans are set by the executives

Question 9 (1 point)

Generally speaking, formal planning is associated with ________.

Question 9 options:

	higher costs
	shorter time frames
	higher profits
	higher waste of time

Question 10 (1 point)

E-Biz Dreams (Scenario)

Robert Lee has just completed a Bachelor of Computer Science degree at Carleton University. He now wants to begin a new Internet business selling his services as a website developer for companies in Ottawa. He estimates that within one year, if his business idea is a success, he will be employing five programmers and two analysts.

Robert's plan to employ five programmers and two analysts within his first year of operation is best described as a ________ plan.

Question 10 options:

	single-use
	strategic
	directional
	short-term

Question 11 (1 point)

E-Biz Dreams (Scenario)

Robert Lee has just completed a Bachelor of Computer Science degree at Carleton University. He now wants to begin a new Internet business selling his services as a website developer for companies in Ottawa. He estimates that within one year, if his business idea is a success, he will be employing five programmers and two analysts.

To clarify how the overall goals are to be achieved, Robert will need to develop ________ plans.

Question 11 options:

	strategic
	operational
	long-term
	directional

Question 12 (1 point)

Retail Planning (Scenario)

Tyler Nall is president and CEO of a new chain of retail stores that is about to begin operations. During the last couple of months, he has been developing goals and directions for the stores, which will sell moderately priced home furnishings to average-income consumers. The plan is to open 20 to 30 stores in large shopping centres across Canada over the next three years. Tyler and his vice-presidents have decided that each store should have sales equal to or greater than $900 per square metre per day. To attract an adequate number of customers, each store should be:

located in an out-parcel site of a major shopping mall;

located at a mall that attracts an average of at least 2,000 customers daily;

well maintained both inside and out;

well lit, throughout the store;

arranged in room settings to highlight the home furnishing decor;

open from 9 a.m. to 9 p.m. Monday to Saturday, and 1 p.m. to 5 p.m. Sunday;

staffed with friendly, well-groomed sales personnel dressed in business attire.

14) The primary management function that Tyler and the vice-presidents have been performing during the last couple of months is ________.

Question 12 options:

	controlling
	planning
	leading
	organizing

Question 13 (1 point)

Which of the following statements about planning is TRUE?

Question 13 options:

	Planning is concerned with ends but not means.
	Planning establishes goals or standards that eliminate the need for controls.
	Planning is concerned with both means and ends.
	Planning is concerned with means but not ends.

Question 14 (1 point)

Goals provide the direction for all management decisions and form the ________.

Question 14 options:

	foundation for all other management functions
	desired outcomes that the organizational members will likely achieve
	basis for profit projections to satisfy shareholders and other external stakeholders
	criteria against which actual work accomplishments can be measured

Question 15 (1 point)

E-Biz Dreams (Scenario)

Robert Lee has just completed a Bachelor of Computer Science degree at Carleton University. He now wants to begin a new Internet business selling his services as a website developer for companies in Ottawa. He estimates that within one year, if his business idea is a success, he will be employing five programmers and two analysts.

To make his business successful, Robert will first have to develop a(n) ________ plan that establishes the company's overall goals and positions it in terms of its environment.

Question 15 options:

	standing
	strategic
	specific
	operational