Question 1 1 pts According to Bridges, the place to start when you need to go through a transition is the O Beginning phase. O Neutralzone. @1 Ending phrase. O Planning phase. Question 2 1 pts 1What is the difference in the change and the transition? (i) Change is physical {like a new boss} and transition is psychological. Q Change is internal and transition is external. C] Change is hard and transition is easy. Q The two are really the same thing. Question 3 1 pts The stage after you let go is everything below except Q Noman'sland between the old reality and the new. O A stable time of contemplation and renewal. (i) Limbo between the old sense of identity and the new. O A time when the old way is gone and the new one is not yet comfortable. Question 25 1 pts What are the 4 P's? () purpose. picture. plan, part to play {3 plan. product. part, picture O part. place. purpose. picture O part. precision. picture. point Question 26 1 pts In the third part of the 4 Pis. managers have to watch out for the marathon effect. 1il'll'hat is it? C; Many workers will tryr to run too fast without thin king about what they are doing. C; The managers have gone through the transition before the change is announced to middle managers and wo rkers. who follow along later. (:1 1|.I"v.l"hen the managerasks workers to endure non-stop change. they grew tired and contribute little effort to make the later transitions work. (:31 The managers are better able to run with marathon changes because of their education. broader knowledge of the whole picture. and higher dedication. Question 2? 1 pts In the fourth step of the 4 P's, workers need two roles. which are O A role in the organizational chart and a role in the transition process. O A role in the change and a role in the transition. O A role of a leader for some things and a role of a follower for other things. C) A role in the celebration of the past and a role in the creation of the future. Question 23 1 pts 1li'v'hich one of these is not one of the laws of organizational development? 0 Those who were at home with the necessarv activities and arrangements of one phase are the ones who are most likely to experience the subsequent phase as a severe personal setback. O The successful outcome of any phase of organizational development triggers its demise lav creating challenges that it is not equipped to handle. C) In am.r signicant transition. the thing that the organization needs to let go of is the verv thing that got it this far. O A developmental transition is usuallv in the process when the companv is at ease and the people are settling down. Question 4 1 pts The following statements give reasons that change fails. lCine statement does not belong in this list. Which one is it? C} Most organizations try to start with the beginning rather than nishing with it. Q The failure to identify and be ready for the endings and losses that change produces is the largest single problem that organizations in transition encounter. (i) There can be any number of changes. but unless there are transitions. nothing will be different when the dust clears. O Endings and neutral zones usually go fairly or yery smoothly; it is poor planning for the new beginning that most often causes failure. Question 5 1 pts Which person is responsible for implementing and managing the transition caused by a change as it proceeds through its phrases? (i) change agent CI change sponsor 0 change expert CI change target Question 6 1 pts A change target is (j the manager (:1 the recipient of the change C} the person implementing the change (:2: the change being made Question T 1 pts Chapter 2 discusses a change from separate work units for each category,' of workers to integrated teams. What item below is a shortcoming of the separate units? (:1 Customer satisfaction was mediocre at best. O Workers wanted to function in the integrated teams. (:2: Customers usually.r starting talking to high-level workers rst when lower level workers could have handled the problem. O People didn't like their bosses. Question 3 1 pts In Chapter 2 about the software companv, the text author gives all of the following as good advice except one item. Which one is not good advice? (:3 Analvze who stands to lose something under the new svstem. (:1 Sell the problem that is the reason for the change. O Talk about transition and what it does to people. O Put the best people together as a model team. Question 9 1 pts In a situation of change, as a managemvou should O "Sell" the problem that is the reason forthe change. O Not discuss the change. (j Threaten workers with disciplinarv action if thev do not follow through with the change. O Break the change into smaller stages. HHEJLIUII .I-U J. PL: Bridges describes three phases of transitions. The rst phase is ending, losing, and letting go. What are the two other phases? {3 middle phase and end phase Q limbo and the beginning of time Q the neutral zone and the new beginning O the danger zone and the safe zone Question 11 1 pts If your department is switching to team work areas from individual work areas, the best advice is to C) Figure out how individuals' behaviors and attitudes will affect the change to teams. Q Explain the changes in a series of written memos. Q Give evervbodv a copv of the new organizational chart. Q Do nothing; evervthing will work out. Question 12 1 pts The bucket brigade taught us that Q Crving over spilt milk doesn't remedv the problem. Q The line goes onlv as fast as the slowest worker. O 1III'll'hen the "bucket has a hole in it." change fails. O Lock-step management does not work. Question 13 1 pts The lesson of the cue ball is O wait until you get your cue before going on stage. C) Change can be easy if you 1wait until you receiye the proper cues before proceeding to the next step. Q You haye to look at. not just initial changes, but secondary changes that occur as consequences. O Change is a lot like playing pool; if the stick cloesn't run straight. things will go wrong. Question 14 1 pts What should managers expect to see when people are facing endings and losses? O Bad morale O Insubordination O Signs of grieying O Faked positiye emotions Question 15 1 pts How does Bridges describe people's feelings during the neutral zone? O happy O excited O neutral 0 lonely Question 16 1 pts What is not one of the three phases of transition? (:3 the ending O the neutral zone C) the new beginning O change management Question 1? 1 pts Which is not one of the dangers presented by the neutral zone. according to the text? O Anxiety rises and motivation falls. O Employees miss more workdays and have more medical claims. O Some want to rush forward and others want to go back to old ways. O Some employees demand pay increases and others quit. Question 13 1 pts "The outlook. attitudes, yalues. selfimages, and ways of thinking that were functional in the past have to 'die' before people can be ready for life in the present.\" This is the lesson of O Moses in the desert. (j The cue hall. O The bucket brigade. O The4 P's. Question 19 1 pts 1|When shoulcl you gather your managers together and make plans for change in secret? (j 1I.I"i.lhen you are trying to assign everyone a fair part to play (:2: On occasions when you are in the neutral zone and your employees are showing fear or hostility C: If you want to plan a surprise change so employees won't have time to get nervous (:2: Almost never: the more involvement and communication the better Question 20 1 pts If you manage a change well cluring the neutral zoner it can become a time of C) High prots. O Creativity. O True happiness. O Promotion. Question 21 1 pts The Transition Monitoring Team shoulcl C) have decision-making power. C) be recognized as managers of the transition. O consist of a group of upper-level managers. O facilitate upward communication. Question 22 1 pts How is the Transition Management Plan different from a Change Management Plan? C) The CM P must pay attention to workers letting go of the past and transitioning to the new. (:31 The (IMF needs to sell the problem motiyating the change and hold meetings to explain the reasons. (:1 The TMP needs to provide a list of dates that phases of the change will take place. O The TMP needs to start with where workers are now and work forward. step by step. Question 23 1 pts In order for people to understand the need for change (:2: You need to emphasize explaining the solutions because most responsible employees already know what the problems are. C) You need to sell the problem before people will accept your solutions. O Once you explain the problem. the employees should be allowed to determine the solutions. C) If you put enough emphasis on the solutions. you don't need to worry about explaining the problem. Question 24 1 pts There are four rules in reinforcing a new beginning. What are these four rules? (:31 Be consistent. ensure quick successes. symbolize the new identity. celebrate the success (:1 Be consistent. ensure one particular goal. let others make their own identity. celebrate the success O Be ready. ensure ouick successes. symbolize the new identity. celebrate the success (:2: Be ready. ensure one particular goal. symbolize the new identity. celebrate the success