Question 1 (10 marks)

What should influence your sourcing decisions?

Question 2 (10 marks) 

Why would an organization consider outsourcing?

 

Question 3 (20 marks)

Consider Figure 2 (Source: Taylor, 2011: 125) which represents service roles within the service lifecycle

Differentiate between the following service roles shown in Figure 2

(i) Business management and Supplier and contract management

(ii) Service owners and Super owners