Question 1 (2 points)

Which of the following are tactics small businesses can use to encourage employees to utilize the knowledge and skills they are introduced to in company training programs?

Question 1 options:

A) Advise employees to develop personal action plans to apply skills gained in training.

B) Carefully monitor employees and rigorously document evidence of new skills.

C) Require that all employees earn scores of 80% or better on training examinations.

D) Arrange for on-demand demonstration sessions wherein employees demonstrate new approaches and skills.

Question 2 (2 points)

Which of the following statements regarding development strategies is most accurate?

Question 2 options:

A) With proper coaching and training, every employee can become an outstanding manager.

B) Managerial talent is integral; therefore, there is no need to groom employees.

C) Talent shines only when in the spotlight.

D) A top performer in one position can be a less-than-acceptable performer in another.

Question 3 (2 points)

Which of the following are critical elements of new employee orientation programs?

Question 3 options:

A) Informal meet-and-greets and casual conversations

B) Detailed discussions of control and correction procedures

C) Clear explanations of policies, procedures, and performance expectations

D) Background checks and employee verification procedures

Question 4 (2 points)

Which of the following is an accurate statement regarding social media recruiting?

Question 4 options:

A) Many recruiters use or plan to use social media and networking sites to find qualified applicants.

B) Recruiters who are currently using social recruiting tend to prefer Facebook and Twitter over LinkedIn.

C) Social recruiting can be highly inefficient and rarely results in attracting qualified applicants.

D) Most recruiters avoid using social media and networking sites as they search for qualified applicants.

Question 5 (2 points)

Which of the following is always accurate statement regarding a firms employees?

Question 5 options:

A) The youth and vivacity of a firms employees make the firm more desirable.

B) The technical knowledge and experience of a firms employees lead to higher profits.

C) The quality of a firms employees determines the firms potential.

D) The overall education level of a firms employees determines the firms fate.

Question 6 (2 points)

Small business owners who want their ventures to grow and prosper should think of employees in which of the following terms?

Question 6 options:

A) Expense drivers

B) Revenue generators

C) Creative contractors

D) Essential expenditures

Question 7 (2 points)

The management of employees in a way that empowers them to help a company grow and prosper would best be described as which of the following?

Question 7 options:

A) Human resource management (HRM)

B) Employee empowerment program (EEP)

C) Employee management system (EMS)

D) Resource accountability strategy (RAS)

Question 8 (2 points)

Which of the following are key elements of an efficient and effective screening process for prospective employees?

Question 8 options:

A) IQ testing and personality profiling

B) Performance appraisals, incentives, and benefits packages

C) Application forms, interviews, and background and reference checks

D) Performance evaluations and quality control measures

Question 9 (2 points)

A systematic, step-by-step approach for on-site or direct instruction of nonmanagerial employees would best be described with which of the following terms?

Question 9 options:

A) Structured nonmanagerial training

B) Empowerment training

C) Job instruction training

D) Technical training

Question 10 (2 points)

Which of the following is a type of instruction that is supervised by either a hired trainer or experienced employee at the place of employment?

Question 10 options:

A) Action training

B) On-the-job training

C) Real-time training

D) Placement training