Question 1 [20] MULTIPLE-CHOICE QUESTIONS 1. Which one of the following statements is always correct? A. General managers are also the owners of a business B. General managers are mainly responsible for ensuring that a business organisation's cash is equal to its profits \\_ C.. General managers are also called Marketing managers _D/General managers are responsible for the productive utilisation of a business organisation's resources 2 General management principles apply to: A. Big corporations only B. Registered companies only C. Profit-seeking business organisations only " D.)All types of business organisations 3. The management functions are: A. Scheduling and time-management B. Cost-control and cash management C. Decision making, information sharing and relationship building "\\ D. Planning, organising, leading and controlling 4, Top management of a company manufacturing steel windows has decided to replace all their workers in one section of the plant with robots. In this example, 'workers' refers to Wa.. 1~ resources and 'robots' refers to resources. A. Human, financial Moo vy /{ B. Human, information (abony C., Human, physical Capitay D. None of the above 5.~ Goal-setting is an integral part of - A. Planning B. Organising C. Leading D. Controlling 6. In a business context, organising, leading and controlling are also referred to as A. Management implementation _, B. Managerial roles. C. Resource allocation sornel b (8 Famrnn D. Productivity 7. Complete the diagram below that depicts the different levels of management in a . . . . s business organisation. "2V b . '\\l;__!'_'- El'r_stjme managers B. Supervisors C. Operational managers (D1 and 2 above 8. The management function of must ensure that every manager and employee know their tasks, roles and responsibilities in the business organisation. A. Planning_" \\@.j)rganising/' C. Leading D. Controlling 9. The management function of 'leading' refers to: A. The allocation of the business organisation's scarce resources '\\'@ Motivating employees to work towards the organisation's mission and goals C. Identifying deviations from the organisation's goals D. Deciding on the compensation of each employee 10. Monitoring the cash flow situation in an organisation on a daily basis is an example of as a management function. - > "~ A. Controlling : B. Leading ( C. Organising ( D. Planning 11. The SANDF decided to relocate the Military Academy to Pretoria under the auspices of the University of Johannesburg. The total costs for relocation is R40 Million. This is an example of a(n): A. Operating decision Tactical decision J( C,/ Strategic decision worod oy (@) CamScanner D. Policy and procedure 12, A. B. C. The decision to relocate the Military Academy was taken by: \\ First-line management The marketing manager The company's stakeholders \\_ D. YTop management The Military Academy aim to graduate 100 students per year within the next two years. 13. The above statement is an example of a "\\ 1. Vision statement 16. 2. Mission statement 3. )Long-term goal 4. C. D. Operational goal Managers at all levels must master the following skill(s): Conceptual . People skills . Technical skills . All of the above Which one of the following statements is correct? . The systems approach to management remains the best approach to solving AN, management problems The systems approach to management focuses on the business organisation's interaction with the changing business environment The systems approach can be applied by big corporations only The systems approach to management ensures maximum profit over the long term In a private hospital, the will be responsible for scheduling the use of the operating theatre. _A. Marketing manager \"J B.'Operations manager 17. C. Financial manager D. Public relations manager Naome Mathegu-Masilo, a first-line manager, should spend most of her time on __ b 8 A the implementation of policies, plans and strategies formulated by top managers B_tactical planning, concentrating on medium-term and short-term planning \"~C applying policies, procedures and rules to achieve a high level of productivity Powerad by a CamScanner D monitoring the environmental influences that may affect his functional area Match the 'Management level' to the 'Focus of the decisions' below. Questions Management level Focus of the decisions 18 Top A Day-to-day activities in each section F 19 Middle B Factors outside the organisation 20 First-line C Specific departments in the organisation D Relationships with external suppliers Question 2 [16] The Officer Commanding of Infantry School invited you for a strategic planning session. It appears that the OC is of the view that the environment is relatively stable and predictable. You are requested to present the following to the OC and the participants: ya. Identify at least four major forces of change that arewithin.)lvene today. is a sbyster the enviroting on the Military Explain the differences between open and closed systemsof (4) SOUO (4) Intangle C. The Macro-environment exists outside of the organisation. There are six sub- environments of the Macro-environment. Identify the following statements according to these six sub-environments. PESTLE P i. The impact of national and provincial elections in 2019 for the DOD. (1) Macro I ii . Sanctions against African countries that fail to comply with climate change macro regulation. T. (1) Ecili The impact of water crisis on car wash businesses. Ec d'og-! . (1)race The impact of the United States' recession on the African businesses. (1) Macro Economic twoiv. Tecv . The invention of cell phones. "urological (1) NIKE Tecvi. The invention of robots to replace human in labour market. T(chee's: "(1) rec. P vii. The protest by UCT students to rename buildings and the Rhodes must fall campaign. political (1) recio Eco viii. Important trends in the ecological environment are the growing shortage of raw materials and the care for renewable resources. { . pics. (1) " nero6 Questions 3 [20] a. After a good presentation to the GOC's workshop, the OC SAS SALDANHA, who was in attendance, requested you to take unit members of SAS through a strategic planning process. Briefly explain the strategic planning process, on werk -) Visit (6) - mission Translation of lik mission - Assessing are internal Expanuil environ Limgoals, - chossing the valegy b. The Commandant requests you to present planning to his command group. Graphically illustrate the relationship between the three levels of management and the three types/ est " of organisational plans in the form of a diagram or table. Strangicell -) They a wor 6) of aligna to ensure hat tie arguration c. Distinguish between two types of plans. S T with operational ( 4 ) changes d. Identify the following according to the answer in (c) above. VThey we developed by i. Planning to relocate the Military Academy to Durban. Str " lower level manages ii. Planning staffing of a new post. operationd T oifarsiline mangyal ) iii. Preparing budget for 2020/21 financial year, The!....' (1) Siv. Planning a project for building new classrooms. Strate programed decisions ( 1 ) - , occur frequently ( routine ) Question 4 [19] - run- progrumed decisions are unique and non repetitive. a. As a Management student you are requested a presentation of the different types of managerial decisions. Distinguish between the two types of managerial decisions :(2 ) b. The following statements fall under which type of managerial decisions? i. Procurement of helicopters. Programmed (1) ii. Sending a student back to the unit for poor academic performance. - P. (1) Iv oili! Doing basic training and degree at the Military Academy. ( on (1) I NoriV. Death of a student at the Military Academy. N'or (1) Pro v. Identifying and selecting a cleaning company for the Military Academy.'(1) vi. Relocating the Faculty of Military Science to the University of Venda. no(1) vii. Planning exercise Trans Enduro. pr (1) C. Distinguish between the three decision making conditions./ (3) d. The following statements fall under which decision making condition/s? i. Procurement of helicopters. Cent track (1) ii. Sending a student back to the unit for poor academic performance. Ce. (1) ili. Doing basic training and degree at the Military Academy. Brer (1) Powered by CS) CamScanneriv. Death of a student at the Military Academy. Unce (1) v. Identifying and selecting a cleaning company for the Military Academy, (1 ) vi. Relocating the Faculty of Military Science to the University of Venda. P.k(1) vii. Planning exercise Trans Enduro. Cease. (1) Question SA (22] a. Distinguish between the following terms: i. Unity of command and chain of command. ii. Standardisation and coordination iii. Span of control and division of work. iv. Downsizing and delayering. CNNNNNNN *v. Line authority and staff authority. vi. Responsibility and accountability. vii. Job expansion and job specialisation. b. Identify the following structures (departmentalisation). Figure i Divisional DIBAOn D Division C Division D Operations Marketing Finance Operations Marketing Finance Operator Marketing France Operations Marketing Finance Evalwie course of atake budget Powered by CS CamScannerFigure ii leamy Bombardler. Ltd Mass Transit Recreational and Rall Products Sector Utility Vehicles Section Sector Rall and Diesel Mass Transit Bombardier-Rotax Products Division Division (vienna) TEAL Recreational Logistic Industrial Bombardier- Products Equipment Equipment Rotax Division Division Division (Gunskirchen) Figure ini Locator - Sells in differan regions Vice President location. Northeast Midwest Western Region Region Region Figure iv Customer President & CEO Travel Ways Inc. Vice President Vice President Vice President Market Market Market Seniors Travel Couples Travel Family Travel Customer Managers Managers Managers Staff Staff Staff Powered by CS CamScannerKewed Figure iv Motry Reverent pong DIRECTOR Matrix RESEARCH AGRICUL ADMINIS- GROUP TURAL EXTENSION ENGINEERING TRATION Project manager Research Area Admin. Extension A specialists specialists staff group Project manager Research Ares Admin. Extension B specialists specialists staff group Project Ares manager Research Admin. Extension specialists specialists staff group Figure v Ivistoral. CEO Product Product division 2 divisional disisna toduring Account Hun Man sources facturing Accountr OR - atie process of assigning reponstill delegation and Aluxury for attaining Question 5B [22] goals a. The Officer Commanding of 8SAI, Lt Col H.P. Mofokeng-More is undecided about decentralisation of authority. Name and explain factors the Lt Col must consider before making a decision. crutake decision Employed allen responshitly (12) b. Name four (4) advantages of delegation. Better decisions involving employeetaken by 10 ( 4 ) C. Name four (4) obstacles for effective delegation. . (4) d. Distinguish between Centralisation and decentralisation. ( ) - managers are too inflexible Subardinars may dotheir job beless than them - Monkyes Gear tut keir perfaint evaluation will sufferOR Question 5C [22) The Chief of Staff, Col Mtati does not see the need for organising. Name and explain eight (8) reasons to the General why organising is an important function. o4 (16) Discuss Job expansion., (6) Question 6 |33] Explain the difference between evolutionary and revolutionary change by means of examples. (4) The Pizza place has decided to unbundle the business and sell off its division that sells mega-sized pizzas as its clients are increasingly looking for healthier pizza options. Diagrammatically depict and explain the different steps in the change process to ensure that the change process is successful. (20) Comment on the following statement: \"The best way to change an organisational culture is to change the mindset of the managers and workers in the entire organisation\". _ 9 R = lact hecs )