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Question 1 25 marks One of the inherent challenges in any organisation when implementing TQM and OpEx is ' overcoming the resistance to change' by

Question 1 25 marks

One of the inherent challenges in any organisation when implementing TQM and OpEx is 'overcoming the resistance to change' by employees.

Discuss the reasons for this resistance and how you would overcome these challenges, by using a practical example within your organisation to clearly demonstrate your understanding.

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