QUESTION $13$

The valet manager at a large casino has implemented a procedure, which he hopes will increase customer satisfaction with the services delivered by his staff. He began by issuing a memo to each member of his staff emphasizing the importance of increasing customer satisfaction with their services. He has followed that up by providing a written warning to any staff member who is observed behaving antagonistically toward customers. Which of the following sources of a leader's power has the valet manager apparently used in this example?

coercive power

legitimate power

both coercive power and legitimate power

reward power