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When security staff are forced to deal with an extreme situation, such as a person with a weapon or someone showing bizarre behaviour; the main goal that should guide their actions is to

Find the person or group of patrons the problem customer came with, and get them to take him or her home use natural barriers, such as chairs and tables, and aggressive tactics to show that security staff are in charge remove any object the problem customer is holding and then restrain that person until police arrive minimize the risk of injury, ensuring their own safety and the safety of others until the police arrive