QUESTION 1 (a) Do study the Business Process Improvement model below: Figure 3-5: Business Process Improvement Model Continuous Improvement Identify goals and objectives; assemble team Compile process inventory; select- a process Define and understand the Analyze and process measure the process Improve the process Business process reengineering Sure: Robleder and Siber Elaborate how the model can be applied in any one of the transportation and storage processes in oil and gas industry. (15 marks)