Question 1

An advantage of the behaviorally anchored rating scale approach is that it is straightforward and relatively simple.

True

False

3 points

Question 2

Problems regarding participation, goals, control, relationships, and process are likely to occur in a new team or when new members join existing teams.

True

False

3 points

Question 3

The performance norm conveys expectations about how hard group members should work and what the team should accomplish.

True

False

3 points

Question 4

Even though homogeneous teams may struggle in the short run to resolve issues, they are also likely to develop enhanced performance potential once things are worked out.

True

False

3 points

Question 5

The forming stage of the team development process is sometimes called initial integration.

True

False

3 points

Question 6

Social loafing, also known as the Ringlemann effect, occurs when people work less hard in a group than they would individually.

True

False

3 points

Question 7

According to expectancy theory, managers can influence workers' expectancies by identifying the needs that are important to each individual and then trying to adjust available rewards to match those needs.

True

False

3 points

Question 8

The formal retreat approach to team building places group members in a variety of physically challenging situations that must be mastered through teamwork, not through individual work.

True

False

3 points

Question 9

According to Maslow's needs hierarchy, the lower-order needs are esteem and self-actualization.

True

False

3 points

Question 10

Maslow's social needs tend to be more important in more collectivist societies like Mexico, thereby challenging the structured approach to the pyramid across cultures.

True

False

3 points

Question 11

Extrinsic rewards are positively valued work outcomes that an individual receives directly as a result of task performance.

True

False

3 points

Question 12

A forced distribution method of performance appraisal can be problematic if most of the employees are truly superior performers or if most of them perform at about the same level.

True

False

3 points

Question 13

In expectancy theory, instrumentality is the probability assigned by the individual that a given level of performance will lead to various work outcomes.

True

False

3 points

Question 14

To be meaningful, a performance appraisal system must be reliable and valid.

True

False

3 points

Question 15

In today's economy, more and more employers are requiring their employees to be at work to ensure productivity; therefore, telecommuting is on the decline.

True

False

3 points

Question 16

In decision by lack of response, one idea after another is suggested without any discussion taking place. When the team finally accepts an idea, all others have been bypassed and discarded by simple lack of response rather than by critical evaluation.

True

False

3 points

Question 17

Self-managing teams differ from the more traditional work group in that team members assume duties otherwise performed by a manager or first-line supervisor.

True

False

3 points

Question 18

Special problems relating to team processes may arise as more and more jobs are turned over to teams and as more and more traditional supervisors are being asked to function as team leaders.

True

False

3 points

Question 19

Teams will make decisions by consensus when discussion leads to one alternative being favored by most members and the others members agreeing to support it.

True

False

3 points

Question 20

A potential advantage of virtual teams is that members have very little, if any, direct personal contact.

True

False

3 points

Question 21

The job characteristics model identifies eight core job characteristics that are particularly important to job design.

True

False

3 points

Question 22

With all the personality issues involved, research finds that the team building process is not very collaborative.

True

False

3 points

Question 23

Which of the following is not a correct way of raising a motivating potential score?

	A.	Employing vertical loading to create more planning opportunities.
	B.	Opening feedback channels to enable workers to know how well they are doing.
	C.	Reducing tasks to create smaller jobs.
	D.	Establishing client relationships to enable employees to experience feedback directly from customers.
	E.	Employing vertical loading to create more controlling responsibilities.

3 points

Question 24

Members of which type of teams must have good working relationships with one another, solid operating systems, and the external support needed to achieve performance effectiveness over a sustained period of time?

	A.	Teams that reengineer things
	B.	Teams that review things
	C.	Teams that recommend things
	D.	Teams that make or do things
	E.	Teams that plan things

3 points

Question 25

Tasks that are routine and easily subdivided lend themselves to:

	A.	centralized communication networks.
	B.	parallel communication networks.
	C.	hierarchical communication networks.
	D.	restricted communication networks.
	E.	decentralized communication networks.

3 points

Question 26

From a manager's perspective, the worst-case scenario of a work team's performance norms and cohesiveness occurs with __________ performance norms and __________ team cohesiveness.

	A.	high; high
	B.	negative; high
	C.	high; low
	D.	positive; low
	E.	negative; low

3 points

Question 27

Which of the following statements is NOT correct with regard to skill-based pay?

	A.	Although it has popular appeal, it is a fairly slow-growing pay innovation.
	B.	A potential advantage of skill-based pay is employee cross-training.
	C.	Skill-based pay compensates people for the mix and depth of skills they possess.
	D.	A potential disadvantage of skill-based pay is higher training costs.
	E.	A potential advantage of skill-based pay is flexibility.

3 points

Question 28

Which of the following is a positive statement about telecommuting?

	A.	Management of telecommuters
	B.	Freedom to be their own boss
	C.	Isolation from co-workers
	D.	Technical difficulties with the computer linkages
	E.	Decreased identification with the work team

3 points

Question 29

___________ groups are groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement.

	A.	Virtual
	B.	Temporary
	C.	Interim
	D.	Informal
	E.	Ad hoc

3 points

Question 30

Which of the following are considered advantages of skill-based pay?

	A.	Flexibility
	B.	Employee cross-training
	C.	A reduction in compensation costs
	D.	Fewer supervisors
	E.	More individual control over compensation

3 points

Question 31

According to Herzberg's two-factor theory, which of the following factors are the sources of job satisfaction?

	A.	Hygiene
	B.	Motivator
	C.	Inducement
	D.	Subsistence
	E.	Teachable

3 points

Question 32

The __________ stage of the team development process is sometimes called initial integration.

	A.	forming
	B.	storming
	C.	norming
	D.	adjourning
	E.	performing

3 points

Question 33

The open systems model of team effectiveness suggests that team effectiveness is influenced by all of the following EXCEPT:

	A.	processes.
	B.	on the same bus, headed in the same direction.
	C.	task performance.
	D.	inputs.
	E.	right players in the right seats.

3 points

Question 34

______________ is classified as a content theory.

	A.	Probability theory
	B.	Goal-setting theory
	C.	ERG theory
	D.	Expectancy theory
	E.	Equity theory

3 points

Question 35

Team performance is not in danger of suffering when:

	A.	goals are unclear.
	B.	goals are too focused on individual-level accomplishments.
	C.	resources are inefficient to accomplish the task.
	D.	when goals are insufficiently challenging.
	E.	goals are well designed.

3 points

Question 36

Which of the following is the correct order of Maslow's needs from the lowest (lower-order need) to the highest (higher-order need)?

	A.	Esteem, safety, social, physiological, and self-actualization
	B.	Safety, social, physiological, esteem, and self-actualization
	C.	Physiological, safety, social, esteem, and self-actualization
	D.	Physiological, social, safety, self-actualization, and esteem
	E.	Social, esteem, self-actualization, physiological, and safety

3 points

Question 37

Which of the following statements does NOT accurately describe what is needed to make a merit pay plan work well?

	A.	Managers should avoid confusing merit aspects of a pay increase with cost-of-living adjustments.
	B.	Merit pay should be based on realistic and accurate measures of individual work performance.
	C.	Merit pay should create a belief among employees that they must perform at high levels to achieve high pay.
	D.	Merit pay should clearly differentiate between high and low performers in the amount of pay received.
	E.	Merit pay should be higher for those employees whom the manager personally favors.

3 points

Question 38

To improve team processes, both team leaders and members must be prepared to deal with all of the following EXCEPT:

	A.	handling reward and punishment distribution issues.
	B.	handling disagreements on goals and responsibilities.
	C.	introducing new members.
	D.	reducing friction and interpersonal conflicts.
	E.	resolving delays and disputes when making decisions.

3 points

Question 39

When Jason rates Jamie on several different dimensions and gives a similar rating for each dimension, which of these errors has occurred?

	A.	Personal bias error
	B.	Halo error
	C.	Recency error
	D.	Central tendency error
	E.	Leniency error

3 points

Question 40

Organizations and their managers can discourage the negative aspects and encourage the positive aspects of inter-team dynamics by doing all of the following EXCEPT:

	A.	using win-lose reward systems.
	B.	refocusing the teams on a common enemy or a common goal.
	C.	training members to work more cooperatively.
	D.	promoting direct negotiations between teams.
	E.	focusing reward distribution on contributions to the total organization.

3 points

Question 41

Which of the following statements is true with regards to the research on Maslow's needs hierarchy?

	A.	Higher and lower-order needs become equally important as individuals move up the corporate ladder.
	B.	Higher and lower-order needs become less important as individuals move up the corporate ladder.
	C.	Higher-order needs become more important as individuals move up the corporate ladder.
	D.	Lower-order needs become more important as individuals move up the corporate ladder.
	E.	Higher-order needs become less important as individuals move up the corporate ladder.

3 points

Question 42

Which of the following statements provides an accurate description of homogeneous teams?

	A.	Homogeneity does not limit the team in terms of ideas, viewpoints, and creativity.
	B.	Members are very similar to one another; teamwork usually isn't much of a problem. The members typically find it quite easy to work together and enjoy the team experience.
	C.	Members of homogeneous teams experience difficulty in building social relations and engaging in the interactions needed for teamwork.
	D.	Members of homogeneous teams have different backgrounds and experience.
	E.	Team members have diverse cultures and lifestyles.

3 points

Question 43

Which of these teams achieve high levels of task performance, member satisfaction, and team viability?

	A.	Serviceable teams
	B.	Practical teams
	C.	Effective teams
	D.	Operative teams
	E.	Functional teams

3 points

Question 44

Which demands of a team's task involve relationships, ego involvement, controversies over means and ends, and the like?

	A.	Mechanical demands
	B.	Cognitive demands
	C.	Psychological demands
	D.	Technical demands
	E.	Social demands