Question 1

Assume that you are a small business owner of a travel company specializing in creating travel itineraries and making reservations for leisure trips from the Lower 48 to the Hawaiian Islands of Oahu, Maui, and The Big Island aka The Island of Hawaii. It may come as no surprise that your guests can and do have all sorts of change requests as they're planning the trip, leading up to the trip, and sometimes even while on the trip! Develop an abbreviated Change Management Plan for your business, i.e. please don't feel the need to go as detailed as what you might do in a group project but provide enough detail to make your post meaningful and show thought and reflection on the concepts. Think about the following:

• How might a customer request a change?
• How would your company go about reviewing that request?
• How would your company make a decision on that request and what outcomes would a customer experience? (For example, would you institute a fee after the customer locks into and signs a contract for their itinerary?)
• What actions would your company take if a change was implemented? (Hint: communication is a large part of this!)
• etc.

If you're looking for inspiration, take a look at theConnecticut Department of Social Services Change Management Plan template. The link is provided below.

https://portal.ct.gov/-/media/Departments-and-Agencies/DSS/CT-METS/Library/General/CTDSSChangeManagementPlanv11.pdf?la=en&hash=40DFD82ED493F65F805A868351787F53

Question 2

Analyze the Quality Management ted talk in the link below and answer the following questions .

https://www.youtube.com/watch?v=dXdM6YJFp1w

Reflect on the following in your discussion post:

• What were your main takeaways from the video?
• Were there any concepts that really resonated with you and/or completely disagreed with? Please elaborate!
• Could you apply any of the notions in this video in your role as a project manager? How?

N.B -

Watch out for any grammar errors. Build your ideas and sentences concisely. Section your answers so it is easy to follow. Include your references.

Clearly separate between questions 1 and 2 . Then section each question in a way that makes sense and is concise