Question 1

Board oversight does not include the CEO hiring process.

True

False

Question 2

Charismatic leadership involves? Select all that Apply

		a. Using power for personal advancement
		b. Using power to serve others
		c. Learning from criticism
		d. Relying on follower's standards to achieve good results

Question 3

What are best practices?

		a. Generally accepted, standardized techniques, methods or processes that have proven themselves over time
		b. Generally accepted cutting-edge techniques that increase producitvity
		c. Processes that result in higher patient satisfaction
		d. Innovative non-standardized techniques, methods or processes that have proven themselves over time

Question 4

What causes key business metrics to significantly improve and result in organizations having an advantage in the marketplace?

		a. Satisfied leaders
		b. High patient volumes
		c. Engaged employees
		d. Implementing physician specialty groups

Question 5

What essential behaviors are present in all great leaders? Select all that Apply

		a. Effective communication
		b. Independence
		c. Willingness to take risks
		d. Commitment to self-improvement
		e. Decisiveness

Question 6

What is a key reason of why managers fail? Select all that Apply

		a. Ineffective management of revenue
		b. Poor interpersonal relations
		c. Difficulty in managing change
		d. Favoring one employee over another

Question 7

What is evidence-based management?

		a. Decisions based on cost and benefit
		b. Choices based on opinion and advice
		c. Recommendations based soley on success
		d. Decisions based on critical thinking and best available evidence

Question 8

What is organizational behavior? Select all that Apply

		a. Applied behavioral science
		b. How employees socialize outside of work
		c. Study of individual and group dynamics within an organization
		d. Explains interactions between people and complex factors

Question 9

What is shared governance?

		a. Giving various people a share in key decision-making processes
		b. Everyone has a voice in decision-making process
		c. Allowing certain groups to exercise primary responsibility for specific areas of decision-making.
		d. a and b
		e. a and c
		f. all the above

Question 10

What is the Hawthorne Effect?

		a. Workers will try harder when they receive praise
		b. Is the bias that occurs when people know they are being watched
		c. Keeping an eye on employees decreases productivity

Question 11

What is the fiduciary duty of care principle?

		a. Requires that employees act in good faith with the care an ordinarily prudent person would exercise under similar circumstances
		b. The obligation to care for all patients the same
		c. When a medical professional is in breach of the legal duty of care it owes to an individual
		d. Requires a Board to act in good faith with the care an ordinarily prudent person would exercise under similar circumstances

Question 12

What is the goal of patient safety efforts? Select all that Apply

		a. Prevent the intended harm caused by inexperience
		b. Protect against unpreventable intended outcomes
		c. Prevent the unintended harm caused by error
		d. Create systems to protect against preventable unintended outcomes

Question 13

What is the primary cause of conflict among the Board and the organization's executives?

		a. Financial planning
		b. Ineffective communication
		c. Strategy development
		d. Hiring practices

Question 14

Which of the following are NOT duties of the Board of Directors in a healthcare organization? Select all that Apply

		a. Managing day-to-day operations
		b. Establishing strategic direction
		c. Compliance
		d. Reviewing staffing schedules
		e. Shareholder interests

Question 15

Which of the following are examples of best practice? Select all that Apply

		a. Rearranging physician schedules for a 4-day work week
		b. Collaboration to decrease readmission rates
		c. Implementing performance bonuses for high volume providers
		d. Leadership development for future managers

Question 16

Which of the following are landmark reports that called for intense transformation to improve the culture of patient safety? Select all that Apply

		a. Crossing the Reimbursement Chasm
		b. Navigating the Quality Gap
		c. To Err Is Human
		d. Crossing the Quality Chasm

Question 17

Who is responsible for the management of organizational conflict in healthcare systems?

		a. The Board
		b. The CEO
		c. Hospital Medical Director
		d. Department managers

Question 18

Why are physician peer reviews conducted?

		a. Salary increases, to improve quality, to increase physician satisfaction
		b. Maintain accreditation, increase physician privileges, improve revenue
		c. Increase hospital revenue, deny physician privileges, required by law
		d. Maintain accreditation, grant or deny privileges, to improve quality

Question 19

Why is employee motivation important in organizational performance improvement? Select all that Apply

		a. Positive outcomes occur across numerous areas from employee productivity to business profitability
		b. Motivation is the energy that drives an organization forward
		c. Motivation levels affect quantity of output
		d. High levels of motivation decrease employee/leader conflicts

Question 20

Within a healthcare organization the Board is responsible for the oversight of

		a. Quality and patient safety, physician peer review and professional credentialing
		b. Revenue and quality, employee to employee peer reviews
		c. Quality and patient satisfaction, physician peer review and staff education
		d. Revenue and patient safety, physician peer review and professional credentialing.