Question 1

Briefly explain how individuals can receive ideas and information through the ways listed below.

1. Visual

1. Auditory

1. Reading

1. Kinaesthetic

Question 2
Complete the table below about ways in which individuals respond to ideas and information. Explain how individuals respond to ideas using each type of response listed below. Ideas refer to personal opinions, suggestions and thoughts formulated by individuals. Explain how individuals respond to information using each type of response listed below. Information refers to widely accepted facts or concepts that are communicated by an individual.
	Explanation of How Individuals Respond to Ideas Using Each Type of Response	Explanation of How Individuals Respond to Information Using Each Type of Response
Competitive response
Cooperative response
Polarity response

Question 3

Listed below are the three factors that influence how people respond to ideas and information.

Identify at least three components of each factor listed below.

1. Characteristics of the receiver

i.

ii.

iii.

1. Characteristics of the source

i.

ii.

iii.

1. Characteristics of the situation

i.

ii.

iii.

Question 4
Complete the table below about the various methods of communication in the workplace by identifying at least one of each of the following: Advantage of using each method of communication Disadvantage of using each method of communication
Methods of communication	Advantage of Each Method of communication	Disadvantage of Each Method of Communication
One-on-one meeting
Small group discussion
Virtual meetings

Question 5

Answer the questions below about the key features of persuasive communication techniques.

1. Identify at least two benefits of using story telling as a persuasive communication technique.

i.

ii.

1. Identify at least three ways how visual engagement can help in persuasive communication.

i.

ii.

iii.

1. Identify at least three important points to be highlighted when using logic as a persuasive communication technique.

i.

ii.

iii.

Question 6

Briefly explain how each method of researching ideas listed below is conducted.

1. Qualitative research

1. Quantitative research

1. Stakeholder interviews

1. Seeking advice from experts

Question 7

Listed below are techniques used in adapt comments to audiences.

Briefly explain how each technique is used in providing adapt comments.

1. Using the feedback sandwich method

1. Using the 3x3 method

1. Outlining situation, behaviour and impact

1. Providing feedback using Pendleton's feedback model