Question 1

By, Hughes, and Ford, the authors of Change Leadership: Oxymorons and Myths,

believe that leaders and managers are typically change agents, and employees

typically resist change.

True

False

Question 2

Which of the following is a true statement with respect to change leadership?

• There has been significant empirical research on the most effective way to lead change.
• Change leadership historically places the greatest emphasis on the competence and

capabilites of the leaders.

• Leadership is a fucntion of formal authority structures
• Research suggests that up to 70% of all change initiatives fail

Question 3

Which of the following most accurately describes the current best practices often

found in books and articles about change leadership?

• The recommended approach does not lead to successful organizational outcomes
• The recommended approaches are based on personal experiences and anectodal

evidence

• The recommended approach is not based on empirical reserach findings
• All of the above

Question 4

Which of the articles that you read would support the following statement:

"Successful change is largely the result of a highly competent leader".

• Leading Change - Kotter
• How to Communicate Clearly During Organizational Change - Johnson
• Change Leadership: Oxymorons and Myths - By et al.
• Both A and B
• Both A and C

Question 5

According to By et al., leaders are change agents and as long as organizations have

skilled leaders, they should be equally effective instituting any change, regardless of

type, size and complexity.

True

False

Question 6

Jordan Richardson is the COO of Teledec, a telecommunications company that is

going through a massive strategic change as the board of directors has insisted on a

more aggressive growth model. In relaying the change of direction to her Regional

Directors, she provided a list of 12 action steps she wanted to see accomplished

within the next quarter. According to Johnson, what mistake is Jordan making?

• Giving mixed signals
• Assuming one size fits all
• Failing to express desired outcomes
• All of the above

Question 7

Why are leaders reluctant to adopt new metrics to fit a change in organizational

strategy

• Such changes are mundane and time consuming
• Such changes require board approval
• A and B
• Neither A nor B

Question 8

What does Johnson mean by "personally living the change you've asked for'?

• Taking a stand on a high visibility, highly controversial issue
• Giving speeches to every stakeholder group
• Giving time to model the mundane behaviors that signal change
• Firing people who stand in the way

Question 9

Why is it unwise to underplay the extent of the organizational change?

• Conversations about resources and priorities will become much harder
• Those responsible for the change should get credit
• Large scale changes are more successful
• None of the above

Question 10

Kotter believes that change is a process that advances through stages.

True

False

Question 11

Kotter's formula for leading change is based on

• Case studies
• Empirical studies
• Personal experience
• A and C
• All of the above

Question 12

According to Kotter, the stages of change can occur in any order and some stages

may be unnecessary in some instances.

True

False

Question 13

Which of the following makes Establishing a Sense of Urgency easier?

• Having an existing leader champion the change
• Having more managers than leaders
• Having a major crisis
• None of the above

Question 14

Kotter advocates a

• Top down approach to change management
• Planning for short term wins
• Coalition of shareholders to enact change
• All of the above

Question 15

Frank, a transformational leader, and his team institute significant changes in how

they communicate with clients, directed towards a more customer centric approach.

These changes result in higher year over year sales. When asked about the increased

sales team members frequently comment on the high energy of Frank. This is an

example of

• the power of transformational leaders
• making incorrect connections between cause and effect ?
• declaring victory too soon
• not removing obstacles to the new vision

Question 16

According to Kotter who is responsible for "declaring victory to soon"?

• Change initiators
• Change resistors
• Both A and B
• Neither A nor B

Question 17

How do change leaders create short-term wins without "declaring victory too soon"

• Create wins in only certain areas of the organization
• Use short-term wins to build credibiilty to tackle bigger problems
• Don't use quantifiable short-term goals
• Hire a consultant

Question 18

How does Kotter recommend that leaders communicate the vision to stakeholders?

• Keynote speeches
• Memos
• Email
• Incorporate messages into routine activies

Question 19

Kotter suggests that urgency is achieved when what percentage of the organization's

management is convinced that the organization can no longer function "as-is"?

• 25%
• 75%
• 85%
• 100%

Question 20

Kotter believes that in order to solidify change what must occur?

• Connections must be made between the changes and the improved performance
• Resistors must be reassigned or terminated
• Promotion criteria should include buy-in to the new approach
• Both A and B
• Both A and C

Question 21

Which statement most accurately reflects best practices related to communicating

change (according to Beatty)?

• Communicate on a need to know basis
• Anyone can deliver the message
• If you don't provide information workers will invent their own
• None of the above

Question 22

According to Beatty, when taking on a change initiative, every stakeholder group

should receive the same messages

True

False

Question 23

Which of the following have been shown to frequently lead to failure of change initiatives

• Communicating too early in the process
• Using the wrong medium
• Not continuing communication throughout the process till the end ?
• None of the above

Question 24

Because front line mangers and supervisors field the majority of the questions from

employees most companies empower them with the greatest amount of information,

resources and training regarding the change effort.

True

False

Question 25

According to Beatty which media is best for conveying empathy during change?

• Print media
• Social Media
• Face-to-face media
• Electronic media

Question 26

Which of the following media has a low likelihood of filtering or screening?

• Social Media
• Face-to-face media
• Print media
• None of the above

Question 27

Beatty recommends which of the following questions for focus groups during the

change process?

• What they think the company should be doing differently
• When would they prefer to begin the change initiative
• Who is responsible for the current struggles
• Both A and C