Question 1

Company Background

Happy Burger Caf (HBC) is a small fast-food caf that caters mainly to the lunch-time

office crowd, and offers a wide range of lunch specials. The caf is managed personally

the owners, who handle all paperwork by hand.

The Current Process

Walk-in customers place their orders at the cashiers counter, and are called when their

orders are ready. The cashier writes the orders on a multi-form order ticket, totals the

amount on the cash register, and collects cash from the customer. The cash register is not

capable of capturing point-of-sale information. The third copy of the order ticket is given

to the customer together with the receipt, while the first and second copies are passed to

the kitchen. When the food is ready, the chef marks the first and second copies of order

ticket as Done, files the second copy, attaches the first copy to the order and passes the

ready order to the cashier. The cashier calls the order number and exchanges the order

for the third copy of the order ticket with the customer; the third copy is ticked and filed.

Besides walk-in customers, office workers and executives in the downtown area also call

and place orders for delivery. When one of these business customers calls to place an

order, one of the cashiers records the order on the multi-form order ticket. The cashier

captures such details as customer name, delivery address, phone number, order

placement time, items ordered, amount of sale and type of sale as Delivery. The 3-part

multi-form ticket is sent to the kitchen for preparation of the food. When the food is

ready, the chef marks the order tickets as Done, files the second copy, attaches the first

and third copies to the order and passes the ready order to the delivery staff. The delivery

staff proceeds to the customers address, hands the order to the customer, collects

payment in cash, and gets the customer to sign the third copy of the order ticket to

acknowledge receipt of the delivery. Upon returning to HBC, the delivery person gives

the order ticket copy and the payment to the manager.

At the close of business each evening, the manager reconciles the second copy of order

tickets (filed in the kitchen) with the cash collected and the third copy of tickets (filed by

the cashier) and those received by the manager from the delivery staff. The cafs stock

log is also updated nightly after the sales have been tallied.

As business is continuing to grow, the manager is finding it increasingly difficult to

manage the entire operations manually. Because the inventory control and customer

ordering systems are all paper-based, errors occur frequently, often impacting delivery

orders received from suppliers and the taking of customer orders. For example, during

rush periods, customers sometimes wait 15 minutes to place an order, and may wait an

additional 25 minutes to receive their order. Low-in-stock inventory items are often not

reordered on time, thus creating problems for food preparation.

(a) Analyse the process described in the passage above and apply and prepare the

flowchart for the process. State all assumptions made.

(20 marks)

ACC217 Copyright 2016 SIM University Page 3 of 4

Specimen Examination Paper

(b) Using business process reengineering (BPR) principles and any applicable

information technologies, discuss four ways you can improve the HBC process.

(Do not only state BPR principles. You have to discuss how to apply the BPR

principles using information from the above description).

(20 marks)

Question 4 Refer to HBC case discussed in Question 1. Given that HBC does not have an integrated accounting system, the owner decided recently that they should implement a package solution. As discussed above, HBC is a small company and does not have any in-house IT team. As it is only a SME, it has limited budget for the package, although they are keen to use the governments PIC grant to help them with this project. Assume you are the IT consultant that was called in to help HBC for this project. (a) Explain what evaluation criteria HBC should use to evaluate the different package accounting system. (10 marks) (b) Describe the implementation process for HBCs accounting system. Provide specific details that relate to HBCs case. Do not only provide generic implementation process. (10 marks