Question 1: Complete the balanced scorecard for this non-profit with the assumption that this is the first year of operation.

Each strategic objective should have two or more key performance indicators (metrics)

Each metric must have a specific and realistic target

To achieve the stated target, list specific initiatives designed to achieve the target

Question 2: Youre hiring a director run the daily operations. What performance metrics would you choose and why?

Balance Scorecard and Strategy Vision Be a world-class model for inspiring disadvantaged kids form the ages of 5 to 16 to be resourceful, intelligent and confident Mission Provide effective programs designed to empower our members through increasing community engagement and expanding local partnerships to positively impact our community and cultivate donor relationships. Strategy Educational Programs Sporting Events Financial Stewardship Results Empowerment, valuable skills and engagement Collaborative and high-achieving environment Community, recipient & Donor confidence in our services Core Values Integrity Transparency Respect - Equality - Diversity - Excellence Strategic Objectives and Strategy Map Financial How do we ensure sustainability Community Engagement Growth & Financial Viability Local needs Customer How do we look to donors/recipients Program Quality Employee & Donor Retention funding Internal Process What must we excel at Operations Efficiency Community relationships Product/Program Innovation Learning & Growth How can our team learn and communicate Volunteer/Staff development Information Processing Personal Growth/Recognition Vision Be a world-class model for inspiring disadvantaged kids form the ages of 5 to 16 to be resourceful, intelligent and confident KPI's Targets Initiatives Perspective Strategic Objectives Financial Community Engagement Revenue Growth Cost Control Asset Management Customer Identification of Local Needs Increase Program Quality Donor Retention Internal Process Improve Operational Efficiency Growing Community Relationships Product and Program Innovation Learning and Growth Volunteer and Staff Development Information Processing Personal Growth and Recognition Balance Scorecard and Strategy Vision Be a world-class model for inspiring disadvantaged kids form the ages of 5 to 16 to be resourceful, intelligent and confident Mission Provide effective programs designed to empower our members through increasing community engagement and expanding local partnerships to positively impact our community and cultivate donor relationships. Strategy Educational Programs Sporting Events Financial Stewardship Results Empowerment, valuable skills and engagement Collaborative and high-achieving environment Community, recipient & Donor confidence in our services Core Values Integrity Transparency Respect - Equality - Diversity - Excellence Strategic Objectives and Strategy Map Financial How do we ensure sustainability Community Engagement Growth & Financial Viability Local needs Customer How do we look to donors/recipients Program Quality Employee & Donor Retention funding Internal Process What must we excel at Operations Efficiency Community relationships Product/Program Innovation Learning & Growth How can our team learn and communicate Volunteer/Staff development Information Processing Personal Growth/Recognition Vision Be a world-class model for inspiring disadvantaged kids form the ages of 5 to 16 to be resourceful, intelligent and confident KPI's Targets Initiatives Perspective Strategic Objectives Financial Community Engagement Revenue Growth Cost Control Asset Management Customer Identification of Local Needs Increase Program Quality Donor Retention Internal Process Improve Operational Efficiency Growing Community Relationships Product and Program Innovation Learning and Growth Volunteer and Staff Development Information Processing Personal Growth and Recognition