Question 1

Consider the Mortgage Service process shown in Figure 7.4 on page 162. Then go to exercise 7.2 on page 174 and assume the Title Search cycle time has change to 50 minutes. Answer a, b, and c.

deter Figure 7.4 shows a simplified pi Because we intend to use this example to illustrate process operation and throughput time, we include the cycle time (CT) of each activity (i age time in minutes to perform the activity) in the diagram. Gantt Chart An activity-based schedule of the mortgage service process provides anothe resentation for understanding and analysis. In Figure 7.5, we follow the prog FIGURE 7.4 Process Flow Diagram of Mortgage Service Accept mortgages Property survey Mortgages CT = 90 min. Completed Approved applications applications Final approval Yes mortgages CT = 15 min. Credit report Title search CT = 45 min. CT = 30 min. No Unapproved mortgages Finish processing