Question #1 Consider the nine activities that follow. 1. Microsoft: Developing computer coding for a new spreadsheet package 2. General Mills: Painting the office of a maintenance supervisor at a plant that produces cereal 3. Mayo Clinic: Examining a new patient 4. American Airlines: The 90 minutes that a Boeing 757 sits idle on the ground between flights 5. Office Depot: Moving cases of paper from one location to another in the same warehouse 6. Rolex: Attaching a watch band to the watch's face 7. United States Postal Service: Reprocessing mail that had been sorted incorrectly on a malfunctioning sorting machine. 8. Fidelity Investments: Correcting errors made by company personnel in customer accounts 9. Marriott: Upgrading the quality of bedding used at hotels in very competitive marketplaces 10. Dell Computer: Re-working defective units found during quality control inspection Required: Categorize each of the activities as either value-added or non-value-added for the companies noted. Question #2 Consider the following costs that relate to a bank and a manufacturer of software: Bank 1. Review cost of commercial loan applications 2. Operating cost of human resources department 3. Immediate processing cost of a specific customer's cash deposit 4. Bank membership cost of joining local Chamber of Commerce Software manufacturer 5. Label and packaging charges from a commercial printer for a new software release 6. Air conditioning/heating costs of the firm's production plant 7. Transport cost of moving the CD-output from production run no. 1 to the company's warehouse 8. Design, development, and coding cost of new spreadsheet software Required: Classify the eight costs listed as arising from either a unit-level, batch-level, product-sustaining, or facility-level activity