Question 1.

Consider what these might represent in workplace considering a positive interpretation and a negative interpretation.

Communication element	Positive meaning	Negative meaning
Your boss touches you in the shoulder
A colleague speaks very loud
A co-worker stands very close to you
A participant in training slouches in their chair while maintain eye contact with you

Question 2.

Read the article 'What makes a leader ?' Daniel Goleman 2004. Then answer the following questions.

a) What are the five key leadership traits?

b) How could you use them to resolve conflict?