QUESTION 1

Covid-19 has affected every sector across the globe, and the hotel industry is among the hardest hit. Hotels and airlines must find novel ways to attract guests to their establishments in order to break even. Like so many industries, hospitality will also see both subtle and substantial shifts in the post pandemic era. Some of which are already apparent today. The type of services usually offered have disappeared or watered down. The making of reservations or books have changed to hotels basically reducing rates in half in order to attract clients. The laws on how liquor, entertainment and attractions within the industry has been curved due to curfews and social distancing measures. This is indeed a challenging time for everyone but especially to the owners of business establishments. Employees have been laid off and various types of working arrangements have been introduced to keep the workers employed and the businesses operating. How can they survive!

A. Examine THREE BEST types of booking contracts that guests would choose to use in making their reservation in post pandemic.

B. Use telephone booking contract from above and describe the benefits of using this medium in making their reservations.

C. Recommend TWO legislations that the hotel can use in the hospitality industry to remain viable.