Question 1

Critique a specific action by any two companies. For each of the two examples, select two relevant tendencies from Module 17 that seem to have impacted the actions. Be specific. How might the situations have been handled better?

Question 2

Critique two more companies (that are not the same as those you used in your first answer). For each example, select two relevant ideas from Module 19 that the organizations either did or did seem to not have. How did each company benefit from taking the action, or fail to benefit from appearing to not take the action involved? Be specific.