question 1.

CRM in management support 1. Modern trends in the development of CRM systems. 2. Analysis of the China CRM systems market (your favorite CRM system) . 3. National specifics and obstacles to the implementation of CRM systems.Topic 6. Managerial Performance: Measurement and Evaluation (seminar8) AJWA #: December 19, 2023 5:59 AM Define KPIs for the manager of a certain organizational department (choose among those departments: procurement, operations, sales, finance, human resource, innovations, information and communications, marketing). Sort KPI on four BSC dimensions (customer, international business operations, finance, learning and growth). Apply no less than 15 KPIs. Range these KPIs by their contribution to managerial capital development (make three categories: (1) directly reflects the increase of managerial capital, (2) related to current performance but less to potential, (3) good as control checkpoints but not measuring the progress. Use the attached materials. and the link https://www.qlik.com/us/kpi/kpi-examplesDefine top 5 challenges modern business organization face in pursuit of competitiveness and sustainable development and relate every challenges to the competences and tools managers should have to meet these challenges. Use any sources of information about trends in modern management and business. Please provide the list of sources (references and links)