Question 1

Describe at least three (3) legislative requirements relevant to workplace communication.

Legislative requirements	Description

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Question 2

Briefly describe the following organisational requirements relevant to workplace communication including their digital form:

• workplace policies
• codes of conduct
• organisational reputation and culture

Organisational requirements	Description

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Question 3

List and describe three (3) techniques you can use to resolve communication challenges in the workplace.

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Question 4

Explain at least three (3) methods to mentor and coach others in the workplace.

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Question 5

1. Briefly explain the key principles of cross-cultural communication and communication with individuals with special needs or disabilities.

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Question 6

1. Discuss the communication protocols relevant to the following organisational information needs:

Organisational information needs	Communication protocols
internal and external communication guides
risk based/emergency communication guides
style/formatting of communication guides
processes for allocation of responsibilities for standard communication

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Question 7

1. Give at least two (2) examples of communication challenges relevant to performance evidence:

Communication challenges	Examples
conflicts with clients or team members
potential risks or safety hazards
unethical or inappropriate communication
appropriately framing organisational messaging

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Question 8

1. Describe the key relevant features of the different communication styles you can use in the workplace.

Communication styles	Key relevant features

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Question 9

1. Describe the key relevant features of the different communication methods you can use in the workplace.

Communication methods	Key relevant features

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Question 10

1. Describe the key relevant features of cross cultural communication techniques in the workplace.

Cross cultural communication techniques	Key relevant features

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Question 11

1. Describe the key relevant features of at least two (2) negotiation techniques you can use in the workplace.

Negotiation techniques	Key relevant features

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Question 12

1. Describe the key relevant features of at least three (3) conflict resolution techniques you can use in the workplace.

Negotiation and conflict resolution techniques	Key relevant features

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