Question 1	Describe the three models of case management including the strengths of each model and roles of case managers in each.
Answer	Brokerage Case Management Model:
Clinical Case Management Model
Strength-Based Clinical Case Management Model
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Question 2	Explain how the implementation of the following principles and practices of case management will benefit the client when planning complex services and working with multiple services.
Answer	Advocacy
Collaboration and partnerships focussed
Logical and systematic
Inclusive
Strengths-based
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Question 3	Briefly describe the main requirements of evidence-based practice.
Answer
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Question 4	Provide at least one example for each of the following that apply to community services: a) Standards b) Policies and procedures c) Legislation
Answer
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Question 5	For each of the following potential sources/causes of confusion or concern to a client accessing multiple services, provide an action that can be taken to prevent and manage the confusion or barrier. a) Staff use of jargon and abbreviations b) Funding complexities or service eligibility requirements c) Multiple appointments d) English as a second language
Answer	a) Staff use of jargon and abbreviations
b) Funding complexities
c) Multiple appointments
d) English as a second language
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Question 6	Cite twopotential impacts of generational abuse on a person.
Answer
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Question 7	List two potential impacts of generational welfare dependency on a person.
Answer
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Question 8	Provide an example of one available funding option or program of the Australian government that provides support through allowances, subsidies, loans or discounts for a client need. Briefly describe the funding provided and cite at least two eligibility requirements for the funding option/program. Research and references required.
Answer
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Question 9	Cite at least threereasons or circumstance when you would refer a client to another professional.
Answer
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Question 10	Briefly describe why it is important for a case coordinator to identify a range of service providers and the support that they can provide.
Answer
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Question 11	Duty of care requires everything 'reasonably practicable' to be done to protect the health and safety of clients and staff in the workplace. Knowledge of the indicators of child abuse, domestic violence, suicide and elder abuse is essential to recognise when a client is at risk of harm and to respond appropriately. On the table below provide at least two risks indicators and two responsibilities to promote duty of care for each client group presenting issues.
Answer
Issues	Indicators of risk	Duty of care responsibility
Child protection	1. 2.	1. 2.
Domestic violence	1. 2.	1. 2.
Suicide	1. 2.	1. 2.
Elder abuse	1. 2.	1. 2.
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Question 12	Identify at least two indicators that suggest that client self-harm is imminent.
Answer
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Question 13	Identify at least two indicators that suggest a client is likely to harm someone else in the near future.
Answer
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Question 14	List two family structures that are different to the traditional nuclear family structure. Briefly describe how different family structures and dynamics affect communication and decision-making processes for a client
Answer
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Question 15	List one way that service duplication can be prevented. Describe one impact that service duplication can have on client care
Answer
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Question 16	Cite three common issues that a client and their family and carers may encounter when accessing multiple services. For each issue, explain what a case coordinator can do to help resolve the issue.
Answer
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Question 17	Why is it important for a case coordinator to prioritise the needs of a client and communicate these with service providers?
Answer
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Question 18	When developing a case management plan, cite four main components of the plan that will ensure that expected outcomes for the client are met.
Answer
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Question 19	As a case coordinator, you will be planning for, implementing and evaluating formal meetings as part of case management. Cite three important formal meeting processes for a case management meeting:
Answer
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Question 20	Cultural competence in community services is important as understanding, acknowledgement and acceptance of different people across cultures are key to working with them effectively. Use the table below to identify at least twocultural and historical considerations and at least two protocols that can be considered when providing case management for culturally and linguistically diverse people (CALD) and Aboriginal and Torres Strait Islander clients.
Answer
Client Group	Cultural/historical considerations	Protocols/systems
Culturally and linguistically diverse (CALD)	1. 2.	1. 2.
Aboriginal and Torres Strait islander people	1. 2.	1. 2.
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Question 21	Describe why it is important for a case coordinator to be aware of and understand his work role responsibilities and boundaries?
Answer
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Question 22	Provide two examples of when documentation is required in case management. What are some protocols to be followed for these documents?
Answer
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Question 23	List one way you could encourage a client to provide feedback about services they receive.
Answer
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