Question 1. From the research for this terms Crisis Management Team Assignment - Taylor swift and Ticket Master Crisis

a. Explaining, with some detail, three (3) specific things that the leader(s) in charge during the crisis you researched did, or did not do, during the time of the crisis that leads their management of the crisis being considered good or bad.

b. If you had been in their position, explaining, with some detail, three (3) things you would have done to ensure successful management of the crisis.