QUESTION 1:

HDFC Bank is very upset with the negative feedback it has got on its latest Banking Application for both Android and iPhone. People were complaining about poor usability, multiple clicks, less intuitive, placement of icons were random.

If you are the project manager of the project to improve the usability of the HDFC bank application, please explain how you will address this problem. Use the design thinking steps and explain your strategy to address this problem.

QUESTION 2:

Your client is partialy to fully blind. You are required to design a kitchen to help the blind person make toast, find butter, get milk from fridge, make coffee from machine, get basic food like fruits, musli, corn flakes. (caution: lighting fire or dealing with burning hot is dangerous for the blind people) . Please design a kitchen for such an individual.

Use the design thinking steps and explain your strategy to address this problem