QUESTION 1:

HDFC Bank is very upset with the negative feedback it has got on its latest Banking Application for both Android and iPhone. People were complaining about poor usability, multiple clicks, less intuitive, placement of icons were random.

If you are the project manager of the project to improve the usability of the HDFC bank application, please explain how you will address this problem. Use the design thinking steps and explain your strategy to address this problem.