Question 1: Instead of having a centralized schedule we are considering the possibility of giving each lead a group of scheduling requirements to meet and then allowing them to schedule their group members as they see fit to meet the schedule requirements. As uncle Ben would say, "with great power comes great responsibility." Please use the attached Resources and Requirements sheet to respond to the following scenarios. 1) Thanksgiving is approaching and everyone in your group has asked for the Tuesday prior to Thanksgiving off. You spoke with your manager and got permission to provide only half of the required staffing on that day. Who will you approve PTO for and who will you deny? Please share the why. 2) We made it through the holidays, and you decided it was time to update the schedule. Considering your group member's channel preferences, please build out a schedule for a full work week. Please describe your thought process. Question 2 Looking at the performance data, identify 3 places you would focus your improvement efforts on. Why did you choose these? We expect this assignment should take about 1-2 hours to complete, and we hope that you'll be able to return it within two days. We also understand that everyone has outside commitments, so if you need more time, please let me know!