Question $1$

lan notices that a client who has been working with him for the last couple of years submitted a Pigital Drop$-$off return for this year. lan's schedule is packed for the day, and he decides that he will schedule time for the next day to work on the return and then reach out to the client to let them know when they can review everything.

What step $($if any$)$ is lan missing in handling this new DDO return?

SELECT ONE

a Nothing. lan is still expecting to complete the return within five days and is in agreement with the SLA for prior clients.

b Ian should also reach out to the client and make sure to set a follow$-$up appointment before the five days are over to stay compliant with the SLA.

Ian should also contact the client within $24$ hours of receiving the DDO return to set the expectations with the client.

d Nothing. The client knows that lan will complete their return as planned. Just as he has done in the past. lan's clients trust him.